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XF 1.5 Namecheap SMTP Error

#1
Hello my Xenforo will not send out any emails I just receive this error.

Code:
Zend_Mail_Protocol_Exception: Email to cainrimmer6@gmail.com failed: Connection timed out - library/Zend/Mail/Protocol/Abstract.php:277
Generated By: Tyguh, 12 minutes ago
Stack Trace
#0 /var/www/html/community/library/Zend/Mail/Protocol/Smtp.php(167): Zend_Mail_Protocol_Abstract->_connect('ssl://mail.priv...')
#1 /var/www/html/community/library/Zend/Mail/Transport/Smtp.php(216): Zend_Mail_Protocol_Smtp->connect()
#2 /var/www/html/community/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#3 /var/www/html/community/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#4 /var/www/html/community/library/XenForo/Deferred/UserEmail.php(168): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#5 /var/www/html/community/library/XenForo/Deferred/UserEmail.php(62): XenForo_Deferred_UserEmail->_sendEmail(Array, Array, Object(Zend_Mail_Transport_Smtp))
#6 /var/www/html/community/library/XenForo/Model/Deferred.php(295): XenForo_Deferred_UserEmail->execute(Array, Array, 7.9999988079071, '')
#7 /var/www/html/community/library/XenForo/Model/Deferred.php(429): XenForo_Model_Deferred->runDeferred(Array, 7.9999988079071, '', false)
#8 /var/www/html/community/library/XenForo/Model/Deferred.php(374): XenForo_Model_Deferred->_runInternal(Array, NULL, '', false)
#9 /var/www/html/community/library/XenForo/ControllerAdmin/Tools.php(159): XenForo_Model_Deferred->run(true, NULL, '', false)
#10 /var/www/html/community/library/XenForo/FrontController.php(351): XenForo_ControllerAdmin_Tools->actionRunDeferred()
#11 /var/www/html/community/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#12 /var/www/html/community/admin.php(13): XenForo_FrontController->run()
#13 {main}
Request State
array(3) {
  ["url"] => string(65) "https://www.forsakenmc.org/community/admin.php?tools/run-deferred"
  ["_GET"] => array(1) {
    ["tools/run-deferred"] => string(0) ""
  }
  ["_POST"] => array(3) {
    ["redirect"] => string(65) "https://www.forsakenmc.org/community/admin.php?users/email&sent=5"
    ["execute"] => string(1) "1"
    ["_xfToken"] => string(8) "********"
  }
}
I have the correct SMTP information and have no idea why it's not working.
 

Chris D

XenForo developer
Staff member
#2
It looks like a connection issue between your server and your SMTP host.

This could be a firewall/network issue, or the SMTP host is down or otherwise not responding.

I'd recommend contacting your host and SMTP host for support as they are better placed to help,