Alteran Ancient
Well-known member
Coming from a Customer Service background, I understand what feedback is. The gist of your feedback is that you had a less-than-straightforward experience, but what people are trying to tell you here is that much of your hardship could have been avoided if you had done your research.Do you know what a feedback is, claudio? It covers MY experiences, not yours or someone else experiences.
As Liam stated, you don't have to perform template edits to define ranks and styles - there are several different ways to achieve what you one, be it the default staff mark-up, an add-on that uses template hooks, or adding user box colour definitions to EXTRA.CSS (this is not over-written in any software update - it's what it exists for).
I'm extremely sorry to hear if you had a difficult time trying to migrate your forum - we'd like to see you jump the vB4.2 ship as much as you probably do. You'll find that there are people in this community prepared to bend-over backwards for you and help you achieve this if you ask them for the help. Constructive feedback and critiqué is more than welcome around here, but biting people's heads off won't get you any favours.
When preparing for a new web server configuration, style overhaul or some other significant change, I always clone my Database and Filesystem onto a private test install and ensure that everything I plan on doing goes-off without a hitch. Once I have confirmed that everything works, I prepared a "plan of action" that I will follow for the real upgrade, because through testing, you may find that it is a better to do things in a different order.
Also prepare for what you're going to do when your service is offline for migration - from the switch-off and Database backup right until you're ready to turn everything back on. I have a fully-branded static page with information that tells my users what is happening (backup, maintenance, upgrade, server migration, DoS mitigation, etc.) combined with useful links to our community's Twitter, IRC and TeamSpeak services. All I need to do when the process is complete is turn-on the new forum and point the DNS records to the new server.
There is an absolute Goldmine of experience and talent here. It's up to you to make what you can out of it.
To each their own.