We are all different and everyone has his opinion, i dont want, nor i care to change somebody's opinion, i just post mine...but that was deleted, mine and many others with the excuse that this is off topic.
So i make this new post, just to state my own personal opinion, as a customer...my comment was:
The customer is not an expert, i agree, i don't know how to write a forum software, i don't care to learn, this is why i purchased one
But, the customer is the one who pays...every's company goal is to sell more, expand and get bigger, even maintain their customers, saying "no" "arguing" and other bad behaviours are not pleasing the customer.
I understand that all customers can't be happy, true, but the one who pleases the more, he will of course have a better future compared to somebody that's not good with his customers...
There are how many xenforo license owners? 500.000? everyone has it's own opinion, the more people XF Devs please the better the company will become, it's simple, if mods are "rude" (im not implying anything) and there is no hearing from the company then yes many will whine and be unsatisfied and the more this happens the more customers the company will loose...
So yes even if customers are not TECHNICALLY always right it's company's job to keep them feeling that they are right if they want their money