MG 1.1 Missing upload menu

[Azman]

just wonder if anyone can help me out on this.

somehow i'm missing the upload menu, the whole portion of it. it does work in my test site though. my test site has the same database and almost same setup. i've been trying to resolve this for almost a day. still dont have a clue.

thanks in advance

 

[Chris D]

Hello,

After selecting the album or category that you wish to upload to, an AJAX request happens which loads the relevant controls based on permissions.

Do you get any errors when selecting a category?

If you open up the browser's development tools (usually F12) and go to the console tab, are any errors listed in there?

 

[Azman]

seems to be normal

 

[Chris D]

If you could create a ticket for my attention with login details to the site (preferably with Admin access) then I will take a closer look for you.

Customer Area

 

[Azman]

ok. i ll make the arrangement afterward.

thanks

 

[Azman]

ok done. already submitted a ticket for this

 

[Chris D]

Thanks,

I responded to the ticket. It seems as though the issue is caused by the JS files not being uploaded.

These should be located in js/xengallery and js/xengallery/min

 

[Azman]

thanks chris for the help. my bad