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MG 1.1 Missing upload menu

Discussion in 'Media Gallery Support' started by Azman, Jul 31, 2016.

  1. Azman

    Azman New Member

    just wonder if anyone can help me out on this.

    somehow i'm missing the upload menu, the whole portion of it. it does work in my test site though. my test site has the same database and almost same setup. i've been trying to resolve this for almost a day. still dont have a clue.

    thanks in advance
    error media gallery.jpg
  2. Chris D

    Chris D XenForo Developer Staff Member


    After selecting the album or category that you wish to upload to, an AJAX request happens which loads the relevant controls based on permissions.

    Do you get any errors when selecting a category?

    If you open up the browser's development tools (usually F12) and go to the console tab, are any errors listed in there?
  3. Azman

    Azman New Member

    seems to be normal
  4. Chris D

    Chris D XenForo Developer Staff Member

    If you could create a ticket for my attention with login details to the site (preferably with Admin access) then I will take a closer look for you.

    Customer Area
  5. Azman

    Azman New Member

    ok. i ll make the arrangement afterward.

  6. Azman

    Azman New Member

    ok done. already submitted a ticket for this
  7. Chris D

    Chris D XenForo Developer Staff Member


    I responded to the ticket. It seems as though the issue is caused by the JS files not being uploaded.

    These should be located in js/xengallery and js/xengallery/min
    Azman likes this.
  8. Azman

    Azman New Member

    thanks chris for the help. my bad

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