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Add-on Microsupport

Discussion in 'Resource and Add-on Discussions' started by Micheal, Jun 6, 2012.


Would you like microsupport converted over to xenforo.

Poll closed Jun 20, 2012.
  1. Yes

  2. No

    0 vote(s)
  1. Micheal

    Micheal Well-Known Member

    Just wanted to get feed back from you all about the microsupport system.
    Would you all like to have this system converted over to xenforo if so please leave your feed back here.
  2. Chris D

    Chris D XenForo Developer Staff Member

    What is it?
    Robyn Unc Privette likes this.
  3. Sadik B

    Sadik B Well-Known Member

    It's a ticket and live support system.
  4. Sadik B

    Sadik B Well-Known Member

    And about the OP. I personally don't have a use for it.
  5. Micheal

    Micheal Well-Known Member

    thats right its a support system with live chat one on one with any user that makes a call to you.

    1.- How it works Members having questions, are coming to your support department.
    They read your Frequence Asked Questions and if they don't solve their problem,
    they're opening a support ticket.
    By opening a ticket,
    a copy is going to member,
    and a notification is going to technicians.
    Technician reply to the question,
    eighter using a predefinied reply,
    or writing a fresh reply.
    Technician has the ability to save his reply to predefinied ones, or,
    if he counts it as common question to add it to as many FAQ categories he wants.
    Member gets the reply,
    and if he is not totally satisfied,
    he visits your site to continue the discussion and so on.
    Member and/or Technician can close a ticket Member and/or Technician can re-open a ticket

    2.- Frontend Features Open a Ticket
    My Tickets
    F.A.Q listing
    Live Support
    Live chat download/upload system for one on one file sharing.
    Information Blocks: Latest Questions
    Important Questions
    Reply message warning lets you know if someone has replyed to your tickets.

    3.- Technician Features Support Tickets List, which can be filtered by: Department
    Actions for each ticket: Reply
    Actions when replying to a ticket: Select to include a predefinied reply
    Save reply in predefinied replies
    Save reply in as many FAQ categories he wants.
    Predefinied Replies (Add, Edit, Delete).
    Add Question to F.A.Q
    List F.A.Q
    Adviser warning this will let the adviser know if there are new tickets to the support system.

    4.- Administrator Features categories for F.A.Q
    Extra Fields Text
    Radio Button
    Departments. Per each department he can assign an unlimited amount of email addresses, which they will be inform when a new ticket is creating for this department, or when a reply comes from the Members.
    Can turn use of Departments On/Off
    Can turn use of Products On/Off
    Setup the text for the email to Member, upon new ticket creation
    Setup the text for the email to Member, upon a new reply from technician
    Setup the text for the email to Member, upon ticket's auto close.
    Can setup the duration (in hours), to auto close the tickets which they dont have any action from member's side.

    5.- Usergroup Permissions Can access the support section
    Can submit tickets
    Can attach files to ticket
    Support priority (lower number means higher priority)
    Belongs to Technicians group or not
    MrC likes this.
  6. Chris D

    Chris D XenForo Developer Staff Member

    Wow, sounds great.

    I don't have a use for it, personally, but thank you for explaining it. I'm sure someone will be interested.
  7. petertdavis

    petertdavis Well-Known Member

    I think it's a great idea.
  8. Marocinoh

    Marocinoh Member

    I think too, it's great idea :)
  9. Micheal

    Micheal Well-Known Member

    i will convert this over within the next few weeks and let you all know.
    I will make a free and commercial version of this so you will be able to try before you buy.
    Cal likes this.
  10. Cal

    Cal Well-Known Member

    That's pretty cool. I could use the free version to demo it at least. I'm not sure if my community would use something like this or not. I think I'd mainly use the ticket system for banned members to appeal bans, members to appeal mod actions, and to report bugs in the community. I don't know though. Looking forward to seeing it.
  11. Micheal

    Micheal Well-Known Member

    i have this for another forum system and will post some screenshots of what it can do later today just so you can see what there is for it.
    Cal likes this.
  12. Micheal

    Micheal Well-Known Member

    Here are some screenshots for you to look over

    Attached Files:

    Brandon Sheley likes this.
  13. Cheesegrits

    Cheesegrits Active Member

    Any progress with this? I am very interested, have $$ ready to spend on it.

    -- hugh
  14. Micheal

    Micheal Well-Known Member

    im starting development on this in the next few days and hope to have it completed within a week or 2.
  15. Kirk

    Kirk Well-Known Member


    This would be a resource for me. Hope it will be free like it was on vbulletin. :)
  16. Micheal

    Micheal Well-Known Member

    Hi there m8

    There will be a free and commercial version of this.
    The free one will not have the live support.
  17. intradox

    intradox Well-Known Member

    The graphics look terrible :p But the script itself looks very useful. :)
    Brandon Sheley likes this.
  18. Kirk

    Kirk Well-Known Member

    Has you decided on the commercial price?
  19. Micheal

    Micheal Well-Known Member

    have not yet no
  20. Travis Brown

    Travis Brown Member

    Cant wait for this to come out!

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