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XF 1.4 Member locked out

Jeffin

Well-known member
#1
Hi, one of my forum members told me he got locked out because of wrong password. He had the caps lock on which he did not realise until later. Anyway, I looked at his account and everything looks normal. Do you how I could get his account unlocked? Thanks.
 

Jeremy

Well-known member
#2
It will unlock automatically after 15 minutes I believe. A reset password should also work for them. Or as a last resort, I believe xf_login_attempts hold the records that enforce the lock out. You can truncate that.
 

Mike

XenForo developer
Staff member
#4
He's referring to the database but if you aren't 100% comfortable with that, you/he should just wait or do the password reset.