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XF 1.4 Member locked out

Discussion in 'XenForo Questions and Support' started by Jeffin, Dec 20, 2014.

  1. Jeffin

    Jeffin Well-Known Member

    Hi, one of my forum members told me he got locked out because of wrong password. He had the caps lock on which he did not realise until later. Anyway, I looked at his account and everything looks normal. Do you how I could get his account unlocked? Thanks.
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    It will unlock automatically after 15 minutes I believe. A reset password should also work for them. Or as a last resort, I believe xf_login_attempts hold the records that enforce the lock out. You can truncate that.
    Jeffin likes this.
  3. Jeffin

    Jeffin Well-Known Member

    Hi Jeremy, thank you for the information. How do I access the xf_login_attempts file?
  4. Mike

    Mike XenForo Developer Staff Member

    He's referring to the database but if you aren't 100% comfortable with that, you/he should just wait or do the password reset.
    Jeffin likes this.
  5. Jeffin

    Jeffin Well-Known Member

    Oh I see. Thank you very much @Mike.

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