• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Live Chat Addon - Which is the best

#1
We are thinking of adding live chat to our forum. Can anyone suggest the best addon for this or ones to avoid. Looking now at cometchat. How has this worked for anyone using it. Thanks
 

Alfa1

Well-known member
#2
I would choose a system that has real usergroup permissions. Cometchat does not have this functionality yet, which causes a lot of problems.
Performance is another issue to consider. Cometchat needs you to use a chat server like their cometservice. Its possible to do without but really bogs down your server if you do not add a chat server. Cometchat has a great feature set. Arrowchat seems to be coded well but does not seem to get much development.
Here is a list of related chat addons.
 

Martok

Well-known member
#3
Arrowchat seems to be coded well but does not seem to get much development.
Arrowchat has just had an update and offers pretty much the same features as Cometchat. I've read several comments that it's less resource hungry than Cometchat too. Arrow chap's mobile version comes with all but the starter edition whereas Cometchat requires you to have the second most expensive edition for this. Arrowchat also lets you easily restrict its use to specific usergroups if you wish.

Currently there's a Black Friday offer until Monday with 20% off everything.
 
#4
I would choose a system that has real usergroup permissions. Cometchat does not have this functionality yet, which causes a lot of problems.
Performance is another issue to consider. Cometchat needs you to use a chat server like their cometservice. Its possible to do without but really bogs down your server if you do not add a chat server. Cometchat has a great feature set. Arrowchat seems to be coded well but does not seem to get much development.
Here is a list of related chat addons.

Hi Alfa
Thanks for the feedback and the list of Chat addons. Lots of them on that list. Any that you would highly recommend?
 
#5
Arrowchat has just had an update and offers pretty much the same features as Cometchat. I've read several comments that it's less resource hungry than Cometchat too. Arrow chap's mobile version comes with all but the starter edition whereas Cometchat requires you to have the second most expensive edition for this. Arrowchat also lets you easily restrict its use to specific usergroups if you wish.

Currently there's a Black Friday offer until Monday with 20% off everything.
Hi Martok
Sounds like Arrowchat might be a good option. Any other options that you would recommend I look at or is this your favorite?
 

Alfa1

Well-known member
#7
Arrowchat still has much less functionality than cometchat. Cometchat gets a lot more development updates. But Arrowchat their recent update (which was the only major release this year) has added important functions. I'd be interested in the experiences of other webmasters with Arrowchat.
One important function cometchat has is to use a third party chat server, like realtime.co or your own APE server.

Taiga chat is a shoutbox which does not have chat rooms, nor 1to1 chat, nor a chat footer bar.
 

Martok

Well-known member
#8
Hi Martok
Sounds like Arrowchat might be a good option. Any other options that you would recommend I look at or is this your favorite?
I use Arrowchat and I'm happy with it.

Arrowchat still has much less functionality than cometchat.
I disagree that it has "much less" functionality. They are pretty much the same now. Arrowchat has a couple of things missing like a desktop chat application and monetizing with ads. I'm not bothered about either of these though, users can chat on the site using the chat bar and advertising comes from Xenforo itself. The big plus for me for Arrowchat over Cometchat is the mobile chat being available for all but the starter version, whereas you have to pay a lot for the Cometchat version that provides this.
 

Alfa1

Well-known member
#9
Could you tell me which of the following features are available for arrowchat:
  1. Friends list synchronization
  2. Links to User Profiles
  3. Show User Avatars
  4. Smileys, auto-linking and word censoring
  5. Quick search ability for online users / friends
  6. Audio/Video Chat
  7. Screensharing
  8. Block User
  9. Chat History
  10. Chat Time notation
  11. Clear Conversation
  12. Handwrite a message
  13. Report Conversation
  14. Send a file
  15. Smilies
  16. Save Conversation
  17. Transliterate
  18. Whiteboard
  19. Writeboard
  20. Broadcast Video
  21. Chatrooms
  22. Announcements
  23. Facebook Fan Page
  24. Scroll To Top
  25. Share This Page
  26. Translate page
  27. Twitter
  28. Conversation Translation
  29. Mobile App
  30. Facebook and Gtalk Chat
  31. Advertisements
  32. Mobile Tab
  33. Mobile Webapp
  34. Statistics, spy & logs
Is there anything (besides better integration, less server load) that arrowchat offers and cometchat does not?
 

Martok

Well-known member
#10
Could you tell me which of the following features are available for arrowchat:
  1. Friends list synchronization
  2. Links to User Profiles
  3. Show User Avatars
  4. Smileys, auto-linking and word censoring
  5. Quick search ability for online users / friends
  6. Audio/Video Chat
  7. Screensharing
  8. Block User
  9. Chat History
  10. Chat Time notation
  11. Clear Conversation
  12. Handwrite a message
  13. Report Conversation
  14. Send a file
  15. Smilies
  16. Save Conversation
  17. Transliterate
  18. Whiteboard
  19. Writeboard
  20. Broadcast Video
  21. Chatrooms
  22. Announcements
  23. Facebook Fan Page
  24. Scroll To Top
  25. Share This Page
  26. Translate page
  27. Twitter
  28. Conversation Translation
  29. Mobile App
  30. Facebook and Gtalk Chat
  31. Advertisements
  32. Mobile Tab
  33. Mobile Webapp
  34. Statistics, spy & logs
Is there anything (besides better integration, less server load) that arrowchat offers and cometchat does not?
Arrowchat does the following:

1. Friends list synchronization
2. Links to User Profiles
3. Show User Avatars
4. Smileys, auto-linking and word censoring
5. Quick search ability for online users / friends
6. Audio/Video Chat
8. Block User
9. Chat History
10. Chat Time notation
14. Send a file
15. Smilies
18. Whiteboard
20. Broadcast Video
21. Chatrooms
22. Announcements
23. Facebook Fan Page
24. Scroll To Top
25. Share This Page
26. Translate page
27. Twitter
30. Facebook and Gtalk Chat
33. Mobile Webapp
34. Statistics, spy & logs

I don't believe it does these:

7. Screensharing
11. Clear Conversation
12. Handwrite a message
13. Report Conversation
16. Save Conversation
17. Transliterate
19. Writeboard
28. Conversation Translation (isn't this the same as 17. Transliterate?!)
29. Mobile App (it does have a mobile web version though)
31. Advertisements
32. Mobile Tab (not sure what this is?)

I'd say that having answered your queries and seen what Arrowchat doesn't have compared to Cometchat, I wouldn't want those features anyway for my website. They may be useful to some sites but many I suspect wouldn't use most of those.

Arrowchat will also let you embed chatrooms and private chat into your website so you can use them from there. This is great for tablets where you can disable the chat bar (an option to do this on mobile devices) but users can still chat on your full website rather than use the mobile version.

As I mentioned, Arrowchat has mobile webapp version which is available on all editions except the starter. Cometchat only appears to have this available to premium edition and above. If this is the case then you would need to pay an additional $124 to get this feature.

Arrowchat can easily be restricted for use by certain user groups if you wish, something that you seem to suggest isn't so easy on Cometchat.

Ongoing support costs are different for Arrowchat and Cometchat:
Arrowchat - purchase includes 6 months of free updates (12 months for business edition). Renewals are then $20 every 6 months. Support tickets - 30/45/365 days included depending on the version, then $4 per month after that (I've never used this and had questions answered on their forums. Obviously they won't give detailed help on the forums)
Cometchat - purchase includes 1 year of free updates. Renewals are then 50% of the purchase cost.
So depending on whether or not you will use the support or not will depend on which is cheaper for ongoing cost. For me Arrowchat is definitely cheaper.
 

Alfa1

Well-known member
#11
Thanks for clarifying that. Arrowchat certainly is one to watch for me.

The mobile tab is a function to hide the chat bar to mobile users but to display a chat tab instead. Its very handy to have.
Reporting a message is vital. Without it abuse goes unreported which allows chat to spiral out of control quickly. I don't understand how Arrowchat can do without it.
The handwriting function is used a lot by my users. Its an attractive function.
Using your own chat server is pretty important in these times with NSA leaks, people dont like to have their messages shared with 3rd parties.
 

Martok

Well-known member
#12
The mobile tab is a function to hide the chat bar to mobile users but to display a chat tab instead. Its very handy to have.
Thanks for clarifying. As I said, Arrowchat lets you hide the chat bar from mobile users (this is optional). Embedded chat rooms and the mobile web app can be used by mobile users instead.


Reporting a message is vital. Without it abuse goes unreported which allows chat to spiral out of control quickly. I don't understand how Arrowchat can do without it.
Although there isn't a reporting feature, you can look up the conversations of any users from the admin panel. Members could then report anything inappropriate and an admin could then find the whole conversation.

The handwriting function is used a lot by my users. Its an attractive function.
If this is available on tablets then I could see that some may like it. On PCs though I can't see it as handwriting using a mouse isn't very easy. Does the handwritten text get converted to typed text? If not, then users could bypass any word filters.

Using your own chat server is pretty important in these times with NSA leaks, people dont like to have their messages shared with 3rd parties.
It could be useful to some people I guess. Though if you are likely to have so many users then wouldn't just having a more powerful server for your site suffice? That way all of your data is kept in one place.
 

Alfa1

Well-known member
#13
Although there isn't a reporting feature, you can look up the conversations of any users from the admin panel. Members could then report anything inappropriate and an admin could then find the whole conversation.
That will not work well for active boards. Moderators will need to find reports. If its not easy to report an issue then issues will stay under the radar. Due to the dynamic and volatile nature of chat, this should not be let spiraled out of hand. Especially on larger active communities were forum drama can accumulate and escalate in chat rooms..

If this is available on tablets then I could see that some may like it. On PCs though I can't see it as handwriting using a mouse isn't very easy. Does the handwritten text get converted to typed text? If not, then users could bypass any word filters.
Its basically a drawing function. Yes, it bypasses world filters. I had not thought of that. Thanks.

It could be useful to some people I guess. Though if you are likely to have so many users then wouldn't just having a more powerful server for your site suffice? That way all of your data is kept in one place.
In theory yes. I already run a private cloud with multiple servers to cater for 3 million monthly users. Adding Cometchat out of the box kills my site as it runs on port80. Once Cometchat is connected to a chat server this is no longer the case.
 

TeflonDon

Well-known member
#14
Can anyone recommend a good chat addon that can be embedded into a Xenforo page? I don't need anything fancy and don't need it to be used anywhere else on the forum.