XF 2.1 Issues with recurring stripe subscriptions

[Jake B.]

We're having Stripe subscriptions get stuck in a weird state where they won't renew automatically, and the payment gets marked as incomplete. When they manually recreate their subscription Stripe shows it as a month trial. Hovering over the "Incomplete" for the payment says "This customer has not entered their payment method" even though it is saved on the Stripe customer

This site is using XenForo 2.1.11



@Chris D any ideas what could cause this? I've seen a couple other threads, but I'm not 100% certain they're the same issue:

Fixed - Stripe subscription trial started even if payment isn't completed

I'm not entirely sure if this is caused by what XF is configured to pass to the Stripe API, or if it's a configuration issue on our end, but we currently have an issue where if a user launches the Stripe modal to subscribe to a user upgrade, but doesn't proceed and doesn't make a payment, a...

xenforo.com

Fixed - Stripe payment Handler doesn't handle recurring payments correctly

Hello , we are trying to enable stripe to handle recurring payments on our forum but seems Xenforo implementation of stripe subscriptions is broken . Xenforo creates customer before getting card token .. resulting in customer with no attached payment method .. it doesn't try to update the...

xenforo.com

 

[Chris D]

I would certainly expect those being related or the same issue. We overhauled the Stripe subscription handling in XF 2.2 so at this point we'd strongly recommend affected users to upgrade to XF 2.2 at the earliest opportunity.