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Issue paying with Paypal

Discussion in 'XenForo Pre-Sales Questions' started by tictocchoc, Oct 19, 2012.

  1. tictocchoc

    tictocchoc Member

    Time to move from bbpress to a more robust solution!
    XenForo looks like a really exciting system and I am thrilling the idea of using it and joining the XF community! :)

    In the process of buying a XenForo licence, I have an issue with the check-out process (see attached files). Is it because of my Paypal account?
     

    Attached Files:

  2. Andrej

    Andrej Well-Known Member

  3. tictocchoc

    tictocchoc Member

    Form sent!
    Usually I am not so pressed to pay!
    Thanks!
     
    Andrej and vVv like this.
  4. BGL

    BGL Well-Known Member

    It's a XenForo/PayPal problem...don't get me started on how stupid it is.

    The fix is you have to upgrade your PayPal account. You have to give PayPal a lot of unnecessary personal financial info that only an identity thief would want and after a few days for "approval" they will process your PayPal payments to XenForo.
     
    vVv likes this.
  5. Adam Howard

    Adam Howard Well-Known Member

    XenForo really does need to find an alternative payment option.

    2Checkout would be best of them in my opinion. It's basically the closest thing to a merchant account with a flat rate free. Can process credit cards, e-checks, and paypal payments
     
  6. tictocchoc

    tictocchoc Member

    I have just upgraded my PayPal account to a 'PayPal Premier account' where my status is 'Verified' Still no luck for the transaction but I ll try again later today or tomorrow.

    Maybe it is because I live in Lao PDR, a small asian country with no good reputation on the financial side.
     
  7. BGL

    BGL Well-Known Member

    I had same issues in US, another country with no good reputation on the financial side, so the problem is definitely a PayPal/XenForo combo problem. The "Premier Account" should work. I believe that is the upgrade, flaming hoop I had to jump through for the honor and privilege of buying XenForo's product. It took several day's after my account was approved for it to work.
     
  8. ENF

    ENF Well-Known Member

    I just made a purchase for a branding option with a PayPal Business account, with no issues. Went through immediately.

    While we've never had any problems dealing with PayPal, we also don't understand their risk scoring for certain locations or types of account. I get nervous when people pay with those e-check things that take a few days to clear, but so far, no problems.
     
    vVv likes this.
  9. Adam Howard

    Adam Howard Well-Known Member

    technically, yes
     
    vVv likes this.
  10. tictocchoc

    tictocchoc Member

    :) Pro-Obama or Pro-Romney quote?
     
  11. Cerberus

    Cerberus Member

    So what exactly is the fix with this? My license expired I went to renew and paypal says it is because of the seller after contacting them.. How does one pay for Xenforo??
     
  12. ENF

    ENF Well-Known Member

    http://xenforo.com/contact --- If you can't use PayPal.
     
  13. Cerberus

    Cerberus Member

  14. Tracy Perry

    Tracy Perry Well-Known Member

    Easy solution (and the one I used) was to NOT log into PayPal and just run it as a regular transaction. That is the option below the logon box for PayPal. Once I did that the payment process went as smooth as butter and was up and downloading within minutes. Choose the "Don't have a Paypal account" option.
     
  15. tictocchoc

    tictocchoc Member

    I have just tried that and it didn't work out with my VISA card issued by a french bank.
    There is a message stating that I have to try with another VISA card number.
     
  16. Tracy Perry

    Tracy Perry Well-Known Member

    Wonder if the fact that mine is a U.S. based financial institution had anything to do with my successful transfer. I know that when I log into PayPal I have all kinds of heck - even when I buy from fleaBay and Gunbroker.:sneaky:
     
  17. tictocchoc

    tictocchoc Member

    Ticket open at XF and Paypal but still no solution in view! :(
     
  18. BGL

    BGL Well-Known Member

    XF never offered me any viable solution other than PayPal.

    A suggestion would be to talk to one of the Add-on developers. Search for an old thread on "Essential Add-ons" for a list of most commonly used Add-ons. See if you can purchase their add-on. If so, pay them to purchase an XF license for you also to get you started. Then you and they can ask XF to transfer it to you, something that does not involve money and Paypal and something they can easily do.
     
  19. tictocchoc

    tictocchoc Member

    Thanks BGL for the advice! but -don't ask me why- PayPal has finally accepted the payment.

    SOLVED (y) (just wait for the files but it might not take long)
     
  20. BGL

    BGL Well-Known Member

    That's what happened with me also. It took several days after upgrading the PayPal account to super duper whatever.
     

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