Matt & charles from IPB are a prime example of two owners who have maintained interaction and dialogue with their customers. I could not speak highly enough of these two and I think this is down to they don't have to answer to the executives/owners. They can be straight forward and honest not hiding behind the poor decisions that the money cats make but they would have otherwise need to (how can I put it) BS there customers by deploying tactics that give customers next to no info resulting in broken down communication, dialogue, promises etc.
Same rule with Kier and mike. They are the owners this time around. They are the developers. It's in their hands and I personally think they will maintain a healthy strong relationship with their customers. Afterall, happy devs and team can naturally bond with their customers, just like IPB (matt and charles) and it doesn't feel fake when they do. That's the way I see it. it worked for matt and charles and I'm sure it will work for Kier and mike it's in their best interests.
Ps. I talk too much.
