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XF 1.2 IP's being banned?

Discussion in 'XenForo Questions and Support' started by TDUBS, Sep 29, 2013.

  1. TDUBS

    TDUBS Active Member


    The main owner of my forums / super admin has said his account is IP banned. I've checked the IP ban logs and it's not there. Also, another user has come to me as well saying he's been IP banned but there's no banned IP's.

  2. Jeremy

    Jeremy Well-Known Member

    Are they banned at the server level? Do you have any software that blocks any types of visitors?
  3. whynot

    whynot Well-Known Member

    Maybe those IPs are banned for the whole site in cPanel.
  4. TDUBS

    TDUBS Active Member

    They can access the forums and stuff, but when they login, it says:

  5. Mike

    Mike XenForo Developer Staff Member

    If they only (and consistently) get that after logging in, then it sounds like there's an add-on at play.

    However, if you are behind a reverse proxy system (such as CloudFlare) and you haven't applied patches to have XF use the real IP, it sounds like you've likely banned a proxy IP and some users are randomly (or not so randomly) using that IP.
  6. TDUBS

    TDUBS Active Member

    This sounds about right. How would I go about figure out which addon might be causing this? Also, where are these patches located or are they included in the latest XF?
  7. Mike

    Mike XenForo Developer Staff Member

  8. TDUBS

    TDUBS Active Member

    I've went ahead added the CloudFlare IP script. Thanks!

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