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XF 1.3 installing addon error unknown to me

Discussion in 'Troubleshooting and Problems' started by Echelon, Apr 12, 2014.

  1. Echelon

    Echelon Active Member

    huh...got a unknown problem for the first time while installing a new add on...never seen this error

    is it a 777/644 error or something?

  2. Liam W

    Liam W Well-Known Member

    Are you using an addon installer addon? You should ask in the thread for that addon.

    However, it does like like a file permissions issue.

    Echelon likes this.
  3. Echelon

    Echelon Active Member

    seems like file permission but which one i have to set and how? 644/755/777?
  4. Chris D

    Chris D XenForo Developer Staff Member

    The exact configuration would depend on your specific server configuration. 777 would be the least restrictive, but some server configurations may allow something different.

    As the error states, if you don't know what you're doing in terms of file permissions, you should probably speak to your host or server person. Once that particular error is resolved, it's very likely you may have other file permission related issues.

    I believe the error is coming from my add-on installer. I do not (and will not ever) advise people on how to configure their servers so if you still can't get it working you will need to do as the error message says and speak to your host.
    Echelon likes this.
  5. Echelon

    Echelon Active Member

    ok. thanks Chris. I will consult my hoster.
  6. Echelon

    Echelon Active Member

    Hi Chris. You seem like an expert on this ;-)

    well.....i am positively sure i got my permissions set correctly......but....still got an error......although im not the most technical skilled dude.......looks like a file is completely missing here..is it?

    if not...what to do?

  7. Tracy Perry

    Tracy Perry Well-Known Member

    Adjust the permission of the your_web_root/install/addons directory to be writeable by the group that your HTTP server runs as.
    This a shared host? If so, you want to be careful what permissions you allow for that location.
    There may also be a way by using su_exec, but I don't fool with that module.
    Echelon likes this.
  8. Echelon

    Echelon Active Member

    ok. great.......webroot/install/addons > am i missing something or are the maps gone?

  9. Tracy Perry

    Tracy Perry Well-Known Member

    Well, if that's your root forum structure on the web-site you got more problems than permissions (if that's all of them).
    Echelon likes this.
  10. Echelon

    Echelon Active Member

    no there's more......see screenshots....from server

    but the forum works flawless....so it seems...except for installing new addons or updating existing addons


  11. Tracy Perry

    Tracy Perry Well-Known Member

    I still didn't see the /install directory listed.
    This is what is in mine
    chat/  data/  fonts/  images/  install/  internal_data/  js/  library/  mobiquo/   sitemap/  styles/
    Did you remove the /install for "security" reasons?
    Echelon likes this.
  12. Echelon

    Echelon Active Member

    maybe i did on second thought but according to some staff members this is not really damaging...also this happened 6 months ago and errors on installing updates and addons occurred since yesterday so deleting the install map is not the problem
  13. Tracy Perry

    Tracy Perry Well-Known Member

    Some add-ons actually write data to the /install directory (specifically the add/remove add-on by @Chris D).
    Echelon likes this.
  14. Echelon

    Echelon Active Member

    I give up :-(
    too complex for me

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