XF 1.3 Incorrect password error after moving to new host

[umar7]

I have moved forum to new web host and now passwords are not working. We can log in to forum after resetting password. What can be the reason?

I am not sure about xf version. How to check it?

 

[Paul B]

Have you downgraded from PHP 5.3+ on the old server to PHP 5.2 on the new server?

 

[umar7]

Both use same PHP version: 5.4.29

 

[TPerry]

Both use same PHP version: 5.4.29

Have you tried running the script to see if the new host is compatible (all necessary PHP modules, etc) with XenForo?
https://xenforo.com/xenforo-requirements-test.zip

 

[umar7]

Tested. Requirements Met.

 

[TPerry]

Forgot to mention.. you can find the version of XenForo by going to the ACP. It's in the upper left hand corner.

 

[umar7]

Thanks . XenForo version is 1.3.2

 

[Mike]

Absolutely positive on the PHP version? You should check it from within XF via admin.php?tools/phpinfo . It's fairly common to have multiple PHP versions on a server and they tend to default to the older version.

 

[umar7]

@Mike

Before i quoted php versions from cpanel.

Old server: PHP Version 5.4.29

New server: PHP Version 5.2.17

Is there any solution? How big this issue is? Will i also face other problems?

 

[Mike]

You should contact your host and have them tell you how to switch to PHP 5.4 (or newer).

While PHP 5.2 is still supported for XF right now, we don't support downgrading to it. PHP 5.2 is completely unsupported by the PHP developers so I strongly recommend migrating to a newer version. There are likely unfixed security issues in the version you're using.

 

[TPerry]

Depending on the host (if this is a shared hosting provider) you can frequently add some code to your .htaccess to change the PHP version if they offer multiple ones (HostGator does this). Generally the hosting provider FAQ will have that information in it.

 

[umar7]

Yes, now forum is hosted on Hostgator shared servers.

There is another issue. Links are not working. You can check yourselves by visiting this topic.

http://computerhelpforums.net/threads/testing-links.41960/

 

[TPerry]

Yes, now forum is hosted on Hostgator shared servers.

There is another issue. Links are not working. You can check yourselves by visiting this topic.

http://computerhelpforums.net/threads/testing-links.41960/

Ouch.. 403 HostGator error page from the call to proxy.php? I'd disable the link proxy (I think is what is causing that referral) but it may not be.

 

[umar7]

link issue is solved. proxy.php was hitting a mod_security rule. It is whitelisted now.

 

[umar7]

Update: Hostgator support has reconfigured my site to use PHP 5.4 and as a result password issue is also resolved.

 

[HostDash]

For anyone having this issue in future, it is very common now to have the option of selecting the PHP version directly within the control panel. Here is an article explaining exactly how: http://blog.arvixe.com/php-version-on-linuxcpanel-hosting/

It might differ slightly depending on the provider (Some would be in PHP Configuration icon and not Select PHP Version) but it should be similar.