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XF 1.4 Incorrect authentication data

Discussion in 'Troubleshooting and Problems' started by Zmixxel, Jul 11, 2015.

  1. Zmixxel

    Zmixxel Member

    Hello, I have a big problem with sending mails from Xenforo.
    We are using SMTP, and have tried with Mandrillapp, Google and SendGrid, none works.
    We have trippel checked all login information, and they works fine outside Xenforo.
    The all give the same error, but I don't really know what do to? Below are the error message:

    Error Info
    Zend_Mail_Protocol_Exception: Email to XXXX failed: Incorrect authentication data - library/Zend/Mail/Protocol/Abstract.php:431
    Generated By: XXX, 2 minuter sedan
    Stack Trace
    #0 /home/gamebros/public_html/library/Zend/Mail/Protocol/Smtp/Auth/Login.php(95): Zend_Mail_Protocol_Abstract->_expect(235)
    #1 /home/gamebros/public_html/library/Zend/Mail/Protocol/Smtp.php(217): Zend_Mail_Protocol_Smtp_Auth_Login->auth()
    #2 /home/gamebros/public_html/library/Zend/Mail/Transport/Smtp.php(200): Zend_Mail_Protocol_Smtp->helo('localhost')
    #3 /home/gamebros/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
    #4 /home/gamebros/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #5 /home/gamebros/public_html/library/XenForo/ControllerAdmin/User.php(1145): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
    #6 /home/gamebros/public_html/library/XenForo/ControllerAdmin/User.php(1050): XenForo_ControllerAdmin_User->_sendEmail(Array, Array, Object(Zend_Mail_Transport_Smtp))
    #7 /home/gamebros/public_html/library/XenForo/FrontController.php(347): XenForo_ControllerAdmin_User->actionEmailSend()
    #8 /home/gamebros/public_html/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #9 /home/gamebros/public_html/admin.php(13): XenForo_FrontController->run()
    #10 {main}
    Request State
    array(3) {
    ["url"] => string(46) "https://XXX/admin.php?users/email-send"
    ["_GET"] => array(1) {
    ["users/email-send"] => string(0) ""
    }
    ["_POST"] => array(9) {
    ["criteria"] => string(88) "{"receive_admin_email":"1","username":"XXX","user_state":["valid"],"is_banned":["0"]}"
    ["total"] => string(1) "1"
    ["from_name"] => string(9) "Game Bros"
    ["from_email"] => string(19) "XX@XXX.XX"
    ["email_title"] => string(8) "Testmail"
    ["email_format"] => string(4) "text"
    ["email_body"] => string(6) "Hejsan"
    ["_xfConfirm"] => string(1) "1"
    ["_xfToken"] => string(8) "********"
    }
    }
     
  2. Mike

    Mike XenForo Developer Staff Member

    If multiple systems are all failing and you're sure the details are correct, this may indicate that your host is intercepting traffic on those ports and redirecting this. (This is somewhat common on residential connections when trying to send via a SMTP server outside of the ISP's.) You may need to contact your host to see if they're doing something like that.
     
  3. Oguzhan Malli

    Oguzhan Malli Member

    same problem. How can i fix?

    Code:
    Zend_Mail_Protocol_Exception: Email to ysfyldz@windowslive.com failed: Incorrect authentication data - library/Zend/Mail/Protocol/Abstract.php:431
    tarafından oluşturuldu: Bilinmeyen Hesap, 13 dakika önce
    Stack Trace
    #0 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Protocol/Smtp/Auth/Login.php(95): Zend_Mail_Protocol_Abstract->_expect(235)
    #1 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Protocol/Smtp.php(217): Zend_Mail_Protocol_Smtp_Auth_Login->auth()
    #2 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Transport/Smtp.php(217): Zend_Mail_Protocol_Smtp->helo('localhost')
    #3 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
    #4 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #5 /home/muhendisbeyinler/public_html/forum/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
    #6 /home/muhendisbeyinler/public_html/forum/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
    #7 /home/muhendisbeyinler/public_html/forum/library/XenForo/Model/UserConfirmation.php(153): XenForo_Mail->send('ysfyldz@windows...', 'Ysfyldz63')
    #8 /home/muhendisbeyinler/public_html/forum/library/XenForo/ControllerPublic/Register.php(424): XenForo_Model_UserConfirmation->sendEmailConfirmation(Array)
    #9 /home/muhendisbeyinler/public_html/forum/library/XenForo/FrontController.php(351): XenForo_ControllerPublic_Register->actionRegister()
    #10 /home/muhendisbeyinler/public_html/forum/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #11 /home/muhendisbeyinler/public_html/forum/index.php(13): XenForo_FrontController->run()
    #12 {main}
    Request State
    array(3) {
      ["url"] => string(55) "http://www.muhendisbeyinler.net/forum/register/register"
      ["_GET"] => array(0) {
      }
      ["_POST"] => array(17) {
        ["username"] => string(0) ""
        ["e9cc1845d768d0eb060a04b0ca75b71d"] => string(9) "Ysfyldz63"
        ["3c6e26b69b5490a9d2d21dd0ff48288f"] => string(23) "ysfyldz@windowslive.com"
        ["password"] => string(8) "********"
        ["c326f55b248288511150ddd36250ba08"] => string(0) ""
        ["83a1cac2f1b128519442519b5621189c"] => string(4) "male"
        ["dob_month"] => string(1) "1"
        ["dob_day"] => string(1) "6"
        ["dob_year"] => string(4) "1994"
        ["756f356c0b94e4302310323614040b86"] => array(2) {
          ["vw5pdmvyc2l0zq"] => string(0) ""
          ["Universite"] => string(20) "Harran Üniversitesi"
        }
        ["custom_fields_shown"] => array(2) {
          [0] => string(14) "vw5pdmvyc2l0zq"
          [1] => string(10) "Universite"
        }
        ["1252e2e26e87c62fbf383d3b1f57e6d9"] => string(13) "Europe/Athens"
        ["captcha_question_answer"] => string(4) "1881"
        ["captcha_question_hash"] => string(40) "3eddc7192dd6e110cd2530b9a5c84b39a8170763"
        ["agree"] => string(1) "1"
        ["_xfToken"] => string(8) "********"
        ["reg_key"] => string(32) "43e3cdb5f110ad013a640c755a3fb0f7"
      }
    }
     
  4. Mike

    Mike XenForo Developer Staff Member

    All you can do is confirm your SMTP details are correct. You may need to check with your SMTP provider or web host if you still have problems.
     

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