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XF 1.4 Incorrect authentication data

#1
Hello, I have a big problem with sending mails from Xenforo.
We are using SMTP, and have tried with Mandrillapp, Google and SendGrid, none works.
We have trippel checked all login information, and they works fine outside Xenforo.
The all give the same error, but I don't really know what do to? Below are the error message:

Error Info
Zend_Mail_Protocol_Exception: Email to XXXX failed: Incorrect authentication data - library/Zend/Mail/Protocol/Abstract.php:431
Generated By: XXX, 2 minuter sedan
Stack Trace
#0 /home/gamebros/public_html/library/Zend/Mail/Protocol/Smtp/Auth/Login.php(95): Zend_Mail_Protocol_Abstract->_expect(235)
#1 /home/gamebros/public_html/library/Zend/Mail/Protocol/Smtp.php(217): Zend_Mail_Protocol_Smtp_Auth_Login->auth()
#2 /home/gamebros/public_html/library/Zend/Mail/Transport/Smtp.php(200): Zend_Mail_Protocol_Smtp->helo('localhost')
#3 /home/gamebros/public_html/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#4 /home/gamebros/public_html/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#5 /home/gamebros/public_html/library/XenForo/ControllerAdmin/User.php(1145): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#6 /home/gamebros/public_html/library/XenForo/ControllerAdmin/User.php(1050): XenForo_ControllerAdmin_User->_sendEmail(Array, Array, Object(Zend_Mail_Transport_Smtp))
#7 /home/gamebros/public_html/library/XenForo/FrontController.php(347): XenForo_ControllerAdmin_User->actionEmailSend()
#8 /home/gamebros/public_html/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#9 /home/gamebros/public_html/admin.php(13): XenForo_FrontController->run()
#10 {main}
Request State
array(3) {
["url"] => string(46) "https://XXX/admin.php?users/email-send"
["_GET"] => array(1) {
["users/email-send"] => string(0) ""
}
["_POST"] => array(9) {
["criteria"] => string(88) "{"receive_admin_email":"1","username":"XXX","user_state":["valid"],"is_banned":["0"]}"
["total"] => string(1) "1"
["from_name"] => string(9) "Game Bros"
["from_email"] => string(19) "XX@XXX.XX"
["email_title"] => string(8) "Testmail"
["email_format"] => string(4) "text"
["email_body"] => string(6) "Hejsan"
["_xfConfirm"] => string(1) "1"
["_xfToken"] => string(8) "********"
}
}
 

Mike

XenForo developer
Staff member
#2
If multiple systems are all failing and you're sure the details are correct, this may indicate that your host is intercepting traffic on those ports and redirecting this. (This is somewhat common on residential connections when trying to send via a SMTP server outside of the ISP's.) You may need to contact your host to see if they're doing something like that.
 
#3
If multiple systems are all failing and you're sure the details are correct, this may indicate that your host is intercepting traffic on those ports and redirecting this. (This is somewhat common on residential connections when trying to send via a SMTP server outside of the ISP's.) You may need to contact your host to see if they're doing something like that.
same problem. How can i fix?

Code:
Zend_Mail_Protocol_Exception: Email to ysfyldz@windowslive.com failed: Incorrect authentication data - library/Zend/Mail/Protocol/Abstract.php:431
tarafından oluşturuldu: Bilinmeyen Hesap, 13 dakika önce
Stack Trace
#0 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Protocol/Smtp/Auth/Login.php(95): Zend_Mail_Protocol_Abstract->_expect(235)
#1 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Protocol/Smtp.php(217): Zend_Mail_Protocol_Smtp_Auth_Login->auth()
#2 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Transport/Smtp.php(217): Zend_Mail_Protocol_Smtp->helo('localhost')
#3 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#4 /home/muhendisbeyinler/public_html/forum/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#5 /home/muhendisbeyinler/public_html/forum/library/XenForo/Mail.php(175): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#6 /home/muhendisbeyinler/public_html/forum/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
#7 /home/muhendisbeyinler/public_html/forum/library/XenForo/Model/UserConfirmation.php(153): XenForo_Mail->send('ysfyldz@windows...', 'Ysfyldz63')
#8 /home/muhendisbeyinler/public_html/forum/library/XenForo/ControllerPublic/Register.php(424): XenForo_Model_UserConfirmation->sendEmailConfirmation(Array)
#9 /home/muhendisbeyinler/public_html/forum/library/XenForo/FrontController.php(351): XenForo_ControllerPublic_Register->actionRegister()
#10 /home/muhendisbeyinler/public_html/forum/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#11 /home/muhendisbeyinler/public_html/forum/index.php(13): XenForo_FrontController->run()
#12 {main}
Request State
array(3) {
  ["url"] => string(55) "http://www.muhendisbeyinler.net/forum/register/register"
  ["_GET"] => array(0) {
  }
  ["_POST"] => array(17) {
    ["username"] => string(0) ""
    ["e9cc1845d768d0eb060a04b0ca75b71d"] => string(9) "Ysfyldz63"
    ["3c6e26b69b5490a9d2d21dd0ff48288f"] => string(23) "ysfyldz@windowslive.com"
    ["password"] => string(8) "********"
    ["c326f55b248288511150ddd36250ba08"] => string(0) ""
    ["83a1cac2f1b128519442519b5621189c"] => string(4) "male"
    ["dob_month"] => string(1) "1"
    ["dob_day"] => string(1) "6"
    ["dob_year"] => string(4) "1994"
    ["756f356c0b94e4302310323614040b86"] => array(2) {
      ["vw5pdmvyc2l0zq"] => string(0) ""
      ["Universite"] => string(20) "Harran Üniversitesi"
    }
    ["custom_fields_shown"] => array(2) {
      [0] => string(14) "vw5pdmvyc2l0zq"
      [1] => string(10) "Universite"
    }
    ["1252e2e26e87c62fbf383d3b1f57e6d9"] => string(13) "Europe/Athens"
    ["captcha_question_answer"] => string(4) "1881"
    ["captcha_question_hash"] => string(40) "3eddc7192dd6e110cd2530b9a5c84b39a8170763"
    ["agree"] => string(1) "1"
    ["_xfToken"] => string(8) "********"
    ["reg_key"] => string(32) "43e3cdb5f110ad013a640c755a3fb0f7"
  }
}
 

Mike

XenForo developer
Staff member
#4
All you can do is confirm your SMTP details are correct. You may need to check with your SMTP provider or web host if you still have problems.