Last week I (and when I say I, I of course mean @BamaStangGuy ) updated our member status based on whether or not their email were reported to our email provider (Sendgrid) as bounced. We ended up with a lot of false reports (ie, member really had a good email address, but for some reason the ISP reported to Sendgrid it was not). Now, a lot of these members are trying to log in and complain that it appears they've been banned. Is there any way I can lessen the restrictions on this status? My goal was to make sure we didn't continue to email stale addresses, not to make members think they are banned.
There should be any reason for them to think that they're banned -- there will be a big message at the top to indicate that their email is bouncing.
That said, when they are in an invalid account status, they will have the same permissions as a guest. If guests can't read anything, then I suppose that could be considered a ban. The only thing you could do is give more permissions to guests.