Add-on HelpDesk system

[Alex]

Hopefuly some one will create a HelpDesk type system, we currently use microSupport with our VB instalation.

Features that I'd like to see in it:

• Accessible via navbar tab
• Ability to assign certain usergroups as HelpDesk Technicians
• Displays a users open tickets when they access the HelpDesk or if no open tickets links to the faq system.
• Displays all open tickets when a technician accesses the HelpDesk
• Sends email alrets for newly opened tickets to technicians
• Sends emails notifing of replies/ticket closure to the ticket starter

Really hope someone makes something along these lines as I'm sure it would prove popular

 

[Ranger375]

I like this. I use project tools on my vb4 and it makes life so much easier.

 

[Alex]

Anyone working on one or something similar?

 

[ragtek]

I need this too, so if nobody releases something similiar in the next 2? months, i have to code this myself

 

[BlackMuddler]

I and my disabled users will love to have such a add-on .. One like from me ..

 

[Alex]

I need this too, so if nobody releases something similiar in the 2? months, i have to code this myself

If you do end up coding one yourself would you be releasing it?

 

[ragtek]

If you do end up coding one yourself would you be releasing it?

once it is finished and it isn't too complicated & could be useful for others => of course

 

[BlackMuddler]

If you do end up coding one yourself would you be releasing it?

Yes - Because we are going to donate to him to releasing it..

I will indeed ..

 

[Nonstopname]

wow ragtek, good developer, i always love your mod in vb.org
thanks for interested in helpdesk solution!

 

[Business Coach]

can it also be tied to an email address so if say someone sent and email to support@helpdesk.com it would automatically create a new ticket

unless it has the TICKET ID in the subject line, then it would append to the existing ticket

 

[Alex]

Yes - Because we are going to donate to him to releasing it.. I will indeed ..

As will I

 

[Jonathan David Bloom]

Any updates on this system?

 

[Alex]

Nope not seen or heard anyone developing one as yet

 

[Deepmartini]

How about a simple Zendesk integration? Anyone working on this?

http://www.zendesk.com

Integration would automatically log your Xenforo users into Zendesk's system with single sign-on.

API info here: http://www.zendesk.com/support/api

Would this be difficult to create?

 

[Digital Doctor]

Kayako makes great helpdesk software.
http://www.kayako.com/
They also use xenforo on their site.
http://forums.kayako.com/

Ask them to bridge the two !

pretty pricey though http://www.kayako.com/signup/

 

[Deepmartini]

I've used Kayako before and found it to be clunky. A nice XenForo integration would be better. I'm not a programmer so not sure what's involved in creating a bridge with single sign on capabilities.

 

[Deepmartini]

Just as a follow up, I dug around in Zendesk and found this info on setting up single sign on:
http://www.zendesk.com/support/api/remote-authentication

Looks pretty easy but I'm not a developer. What do you think?

 

[Digital Doctor]

http://www.deskpro.com/ integrates with vBulletin. Presumably it would work in a similar fashion for xenforo.
I note that deskpro has Downloads, Knowledgebase, Manuals.

Here is a discussion comparing deskpro vs. kayako.
Note: this thread and that discussion thread certainly have posters in common !

Xenforo member Alfa1 (always a wealth of knowledge) uses Kayako.

 

[Digital Doctor]

Anyone ever use on of these two !
microSUPPORT (F.A.Q & Ticketing Live Support) [vB addon]
http://www.vbulletin.org/forum/showthread.php?t=254336&highlight=help+desk

PS - HelpCenter [vB addon]
http://www.vbulletin.org/forum/showthread.php?t=176367

 

[Digital Doctor]

http://www.helpdesksoftware.org/

A Comprehensive Guide to Help Desk Software Solutions