1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Add-on HelpDesk system

Discussion in 'Resource and Add-on Requests' started by Alex, Oct 7, 2010.

  1. Alex

    Alex Active Member

    Hopefuly some one will create a HelpDesk type system, we currently use microSupport with our VB instalation.

    Features that I'd like to see in it:

    • Accessible via navbar tab
    • Ability to assign certain usergroups as HelpDesk Technicians
    • Displays a users open tickets when they access the HelpDesk or if no open tickets links to the faq system.
    • Displays all open tickets when a technician accesses the HelpDesk
    • Sends email alrets for newly opened tickets to technicians
    • Sends emails notifing of replies/ticket closure to the ticket starter
    Really hope someone makes something along these lines as I'm sure it would prove popular
     
    Alfa1, Daniel 'RTRD', DaveL and 7 others like this.
  2. Ranger375

    Ranger375 Well-Known Member

    I like this. I use project tools on my vb4 and it makes life so much easier.
     
  3. Alex

    Alex Active Member

    Anyone working on one or something similar?
     
  4. ragtek

    ragtek Guest

    I need this too, so if nobody releases something similiar in the next 2? months, i have to code this myself:D
     
  5. BlackMuddler

    BlackMuddler Active Member

    I and my disabled users will love to have such a add-on .. One like from me ..
     
  6. Alex

    Alex Active Member

    If you do end up coding one yourself would you be releasing it?
     
  7. ragtek

    ragtek Guest

    once it is finished and it isn't too complicated & could be useful for others => of course;)
     
    Veer, Alex and Walter like this.
  8. BlackMuddler

    BlackMuddler Active Member

    Yes - Because we are going to donate to him to releasing it.. [​IMG] I will indeed ..
     
  9. Nonstopname

    Nonstopname Member

    wow ragtek, good developer, i always love your mod in vb.org :)
    thanks for interested in helpdesk solution!
     
  10. Business Coach

    Business Coach Active Member

    can it also be tied to an email address so if say someone sent and email to support@helpdesk.com it would automatically create a new ticket

    unless it has the TICKET ID in the subject line, then it would append to the existing ticket
     
    Morgain and Digital Doctor like this.
  11. Alex

    Alex Active Member

    As will I :)
     
  12. Any updates on this system?
     
  13. Alex

    Alex Active Member

    Nope not seen or heard anyone developing one as yet
     
  14. Deepmartini

    Deepmartini Well-Known Member

  15. Digital Doctor

    Digital Doctor Well-Known Member

    TheComputerGuy and Jamie Edwards like this.
  16. Deepmartini

    Deepmartini Well-Known Member

    I've used Kayako before and found it to be clunky. A nice XenForo integration would be better. I'm not a programmer so not sure what's involved in creating a bridge with single sign on capabilities.
     
    Digital Doctor likes this.
  17. Deepmartini

    Deepmartini Well-Known Member

  18. Digital Doctor

    Digital Doctor Well-Known Member

    http://www.deskpro.com/ integrates with vBulletin. Presumably it would work in a similar fashion for xenforo.
    I note that deskpro has Downloads, Knowledgebase, Manuals.

    Here is a discussion comparing deskpro vs. kayako.
    Note: this thread and that discussion thread certainly have posters in common !

    Xenforo member Alfa1 (always a wealth of knowledge) uses Kayako.
     
  19. Digital Doctor

    Digital Doctor Well-Known Member

  20. Digital Doctor

    Digital Doctor Well-Known Member

Share This Page