Features that I'd like to see in it:
- Accessible via navbar tab
- Ability to assign certain usergroups as HelpDesk Technicians
- Displays a users open tickets when they access the HelpDesk or if no open tickets links to the faq system.
- Displays all open tickets when a technician accesses the HelpDesk
- Sends email alrets for newly opened tickets to technicians
- Sends emails notifing of replies/ticket closure to the ticket starter