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XF 1.5 Help ! No access to acp since upgrade did not complete...

Discussion in 'Troubleshooting and Problems' started by RobaFresca, Sep 1, 2015.

  1. RobaFresca

    RobaFresca Active Member

    Hi @All

    I recently moved from a VPS Server to a normal webhosting. All went fine it was just a bit slow.
    So i uninstalled some un-needed addins but it never completed because of a database request limitation (my hoster advertised with "no limits"...great !) with 429 error.
    So i repeated and repeated to complete the actions. Semmed it worked. My hoster told me they would take out that limit for me so i upgraded to XF 1.5
    Unfortunately the same. Neverfinished the job complete. Wehn i logged into acp i got the message that i would have to complete some actions, so i did....
    Since my last try i cannot logon to ACP anymore as the site keeps blank (screenshot).
    And my members reported they cannot open new threads anymore....

    Please help some1 if possible....

    upload_2015-9-1_16-49-1.png
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Try rebuilding the master data: Upgrade System Login | XenForo

    Considering the page source, it could even be due to a blank index file in the directory.
     
  3. RobaFresca

    RobaFresca Active Member

    Thx Brogan. Unfortunately it didn't work that way.

    It runs for a while very slow....

    upload_2015-9-2_8-1-42.png

    ...but somewhen it just stops.....unfinished....

    I guess u mean a blank index.php ? It isn't.

    <?php

    $startTime = microtime(true);
    $fileDir = dirname(__FILE__);

    require($fileDir . '/library/XenForo/Autoloader.php');
    XenForo_Autoloader::getInstance()->setupAutoloader($fileDir . '/library');

    XenForo_Application::initialize($fileDir . '/library', $fileDir);
    XenForo_Application::set('page_start_time', $startTime);

    $fc = new XenForo_FrontController(new XenForo_Dependencies_Public());
    $fc->run();

    Will be soon on my way into holdays with a 14h flight so if you have any more ideas don't wonder if i answer late....
     
    Last edited: Sep 2, 2015
  4. Brogan

    Brogan XenForo Moderator Staff Member

    A rebuilding screen such as that indicates a very (very) slow server.
    If you have moved to shared hosting it may indicate the host has heavily oversold the server.
     
  5. RobaFresca

    RobaFresca Active Member

    That's what i thought too...but the strange thing is that the forum itself runs fine and i have several travel reports with loads of pics which loads very quickly.

    I have just around 90 members yet with about 10 max online at the time.

    I guess they have a kind of centralized database server that's limited and overload.

    I have an "unlimited" reseller-package with WHM and cPanel and all my other hostings run extremely fast (for a hosting solution).

    Server seems to be potent enough too:

    Processor Information
    Total processors: 8
    Processor #1
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    1867.000 MHz
    Cache
    8192 KB
    Processor #2
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    3067.000 MHz
    Cache
    8192 KB
    Processor #3
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    3067.000 MHz
    Cache
    8192 KB
    Processor #4
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    3067.000 MHz
    Cache
    8192 KB
    Processor #5
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    3067.000 MHz
    Cache
    8192 KB
    Processor #6
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    3067.000 MHz
    Cache
    8192 KB
    Processor #7
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    3067.000 MHz
    Cache
    8192 KB
    Processor #8
    Vendor
    GenuineIntel
    Name
    Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz
    Speed
    3067.000 MHz
    Cache
    8192 KB


    Memory Information

    Memory: 24659284K/25156724K available (7073K kernel code, 1460K rwdata, 3388K rodata, 1956K init, 1848K bss, 497440K reserved, 0K cma-reserved)



    System Information

    Linux de-htznr-1.host.org 4.1.0-1.el6.elrepo.x86_64 #1 SMP Mon Jun 22 10:59:37 EDT 2015 x86_64 x86_64 x86_64 GNU/Linux



    Physical Disks

    sd 1:0:0:0: [sdb] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
    sd 0:0:0:0: [sda] 1465149168 512-byte logical blocks: (750 GB/698 GiB)
    sd 0:0:0:0: [sda] Write Protect is off
    sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
    sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
    sd 1:0:0:0: [sdb] Write Protect is off
    sd 1:0:0:0: [sdb] Mode Sense: 00 3a 00 00
    sd 1:0:0:0: [sdb] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
    sd 0:0:0:0: [sda] Attached SCSI disk
    sd 1:0:0:0: [sdb] Attached SCSI disk
    sd 0:0:0:0: Attached scsi generic sg0 type 0
    sd 1:0:0:0: Attached scsi generic sg1 type 0




    Current Memory Usage

    total used free shared buffers cached
    Mem: 24681428 24278440 402988 14096 502736 17277356
    -/+ buffers/cache: 6498348 18183080
    Swap: 12582780 186440 12396340
    Total: 37264208 24464880 12799328



    Current Disk Usage

    Filesystem Size Used Avail Use% Mounted on
    /dev/md2 493G 113G 355G 25% /
    tmpfs 12G 8.0K 12G 1% /dev/shm
    tmpfs 2.0G 17M 2.0G 1% /tmp
    /dev/md1 488M 316M 147M 69% /boot
    /dev/md3 184G 62G 113G 36% /local

    At least i got a partially success now and i could open also a new thread:

    upload_2015-9-2_10-1-27.png

    But if i click the button...ther comes up still.....nothing:


    upload_2015-9-2_10-2-43.png

    Any idea how to run the acp another way ? Any "safe mode" ?
     
  6. Mike

    Mike XenForo Developer Staff Member

    This will slow the process down more, but try adding:
    Code:
    $config['rebuildMaxExecution'] = 3;
    To library/config.php and redoing the master data rebuild. This will build less per request, hopefully avoiding a situation where the process is killed, which can cause this.
     
  7. Mr. Goodie2Shoes

    Mr. Goodie2Shoes Well-Known Member

    IIRC a blank page in admincp indicates that the admin templates weren't reparsed...
     

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