So as they announced last month Microsoft took away the "pay-wall" that was requiring Xbox owners to pay $50+ a year to access Xbox Live Gold to be able to use Netflix, Hulu, and other video services that have charges of their own. Why should someone who just wants to access netflix have to pay for Xbox Live Gold? Sony Playstation and a bunch of other electronics already give Netflix access for free. Well it took many years but Microsoft saw the light and today the paywall is gone. But... they are actually willing to refund anyone who purchased Xbox Live gold for any unused time if they don't need it anymore. I purchased a 2 year subscription back in January on Amazon for $99. I was wondering if they would deny me because I didn't even but the subscription directly from them. However I simply used their "Contact Us" form - http://support.xbox.com/contact-us - for Billing Questions, chose "Other" and had a "Live chat" with a support rep that verified a little info and processed the refund quickly and happily. I received an email the Gold subscription was cancelled I can be expecting about a 75% refund in several weeks. Glad to see Microsoft doing the right thing AND making it painless as well.