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XF 1.3 Forum closed by addon upgrade - help!

Discussion in 'Troubleshooting and Problems' started by squirrly, Oct 13, 2014.

  1. squirrly

    squirrly Active Member

    My forum is stuck closed after upgrading an addon. I have uninstalled the addon and it's not resolving the issue. I've asked the developer for help, but there's no response yet and this is urgent - anything I can do to resolve?
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    Which add-on and "closed" how? Can you provide more detail?
     
  3. 0ptima

    0ptima Well-Known Member

    Did you try turning it on/off yourself to see if that fixes the issue?

    upload_2014-10-13_13-47-45.png
     
  4. squirrly

    squirrly Active Member

    I'm getting this at the top of the admin CP and on the main board:

    The forum is currently closed. Only administrators may access the forum.
    Upgrade Add-on

    No matter how many times I click upgrade add-on, it "works" for about 1 second and returns to the screen. The addon I updated this morning was Invoices by Waindigo, but I've since uninstalled it, to no avail.
     
  5. Chris D

    Chris D XenForo Developer Staff Member

    I would suggest downloading it from the Resource Manager and reinstalling it.
     
    squirrly likes this.
  6. Martok

    Martok Well-Known Member

    Can you access the admin panel at all?

    When you say you uninstalled it, did you do this properly from the admin panel?
     
  7. squirrly

    squirrly Active Member

    Yes, and yes. It's re-installing now. . . all through the admin panel.
     
  8. squirrly

    squirrly Active Member

    Nope, didn't fix it.
     
  9. Chris D

    Chris D XenForo Developer Staff Member

    Disable all add-ons from the Admin CP. Probably start with Install and Upgrade by Waindigo first and then Invoices by Waindigo and see if that helps. If it doesn't. Keep disabling add-ons until you find the one which is causing the board to stay closed.

    Other than that, this is likely going to need @Waindigo to help you.
     
  10. squirrly

    squirrly Active Member

    I've disabled half the addons we have by now, things that haven't been updated in months, and no luck. @Waindigo, please help me out!
     
  11. Chris D

    Chris D XenForo Developer Staff Member

    Try the other half.
     
  12. squirrly

    squirrly Active Member

    Yep, going through non-Waindigo things now. . .
     
  13. squirrly

    squirrly Active Member

    Hey! I got it back. Odd; seems to be "Hide Poll Results" which hasn't been touched in awhile. But we can do without and it seems to be letting me make the other things active again.
     
  14. Chris D

    Chris D XenForo Developer Staff Member

    I'm going to need someone to explain to me what has actually happened here because very little of this thread makes any sense.

    The "Hide Poll Results" add-on itself wouldn't cause this, so another add-on is at play. But why? Why is there an add-on out there that prevents access to a forum due to an add-on that needs an upgrade?
     
  15. squirrly

    squirrly Active Member

    I have no idea on WHY it broke or why disabling that one fixed it. I'm just happy it's working again.
     

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