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XF 1.1 "Error - The server did not respond in time"

Discussion in 'Troubleshooting and Problems' started by BGL, Aug 10, 2013.

  1. BGL

    BGL Well-Known Member

    At which point, any post being worked on is gone. I see this a lot, typically if I'm logged in but not doing anything active. I can ignore it then but when it wipes out a post someone is working on, it's more of a problem.

    Is it a setting in XenForo I can adjust? A setting on my web hosting side that I can adjust?
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    This is the web server not responding in time. You'll need to figure out why its not happening, but without much information its difficult to figure out what may be causing it.
     
  3. BGL

    BGL Well-Known Member

    What information do I need and where would I get it? This is a Networks Solution shared web hosting site. I can ask them for information if it's not available via the web hosting toolbox they provide.

    Is it certain that XenForo is asking for something? Could it be Xenforo not asking and then producing an error when the server doesn't answer?
     
  4. Jeremy

    Jeremy XenForo Moderator Staff Member

    There may be an error on your server, or something may (doubtful) show up in the network tab of the developer tools with an error. Your host may be able to look into this if you submit a ticket.
     
  5. BGL

    BGL Well-Known Member

    Should I describe the error as I did here or will they want something more specific?
     
  6. Jeremy

    Jeremy XenForo Moderator Staff Member

    You could try being more specific, I'm not sure what your host would require.
     
  7. BGL

    BGL Well-Known Member

    Other than tell Network Solutions what the XenForo error message says, I don't know what specifics to tell them. Is there some way to see what XenForo was doing that resulted in the XenForo error message?
     
  8. Jeremy

    Jeremy XenForo Moderator Staff Member

    Yes. They may be able to find long running scripts in logs.
     

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