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Category Creation Error: Server did not respond in Time

Discussion in 'Troubleshooting and Problems' started by Kainzo, Mar 19, 2013.

  1. Kainzo

    Kainzo Active Member

    Other times..
    The following error occurred

    The server responded with an error. The error message is in the JavaScript console.

    I'm getting this error message and it appears to only happen when I'm creating categories|forums.

    I've attempted to disable the email option but has no change - I'm unable to remove all addons at this time (and when I tried, Xenporta would time out on the remove.

    Any thoughts?

  2. MattW

    MattW Well-Known Member

    How many nodes / categories do you currently have? Do you also have a lot of user groups?
  3. Kainzo

    Kainzo Active Member

    PHP Fatal error: Maximum execution time of 15 seconds exceeded in /var/www/vhosts/herocraftonline.com/httpdocs/main/library/XenForo/Model/Permission.php on line 1683
  4. Kainzo

    Kainzo Active Member

    I have a plethora of both.

    I'd say about... 60 forums (5 categories) and about 20 usergroups. I think this is a permission issue just not sure how to fix it.
  5. MattW

    MattW Well-Known Member

    You need to make a change to your php.ini settings to increase the allowed execution time on PHP

    increase the setting and restart apache

    max_execution_time = XX (where XX is number of seconds)
  6. Kainzo

    Kainzo Active Member

    Changing it in plesk - testing now.
    MattW likes this.
  7. Kainzo

    Kainzo Active Member

    That worked, how can i cut down on the permission loads? :(
  8. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    XenForo does extra processing at save time to maximize performance at run time. It's a good trade, but in the case of node creation it can be intensive if you have a lot of nodes / usergroups. You can speed up the save by deleting any excess nodes / usergroups you don't use.
  9. Kainzo

    Kainzo Active Member

    Good to know, at the moment we use all of them. Someone mentioned that we can use sub-groups to be less intensive but I havent seen anything about that yet...

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