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Email sent from board classified as spam

Discussion in 'Forum Management' started by Brandon515, May 28, 2014.

  1. Brandon515

    Brandon515 Member

    I have a new board setup and users are saying that they are not getting registration email, new message emails, post reply emails, etc., I asked them to check their spam filters and sure enough they are there. I have followed all of the topics I could find here on things to look at, RDNS, smtp, enabling - f parameter, etc. and nothing seems to help.

    My domain is less than a month old. The site runs on a VPS with a private IP. I have ran the domain and IP through various spam checkers and everything checks out ok.

    I ran some tests myself, and when they go to my spam folder in gmail, google says the reason is: "It's similar to messages that were detected by our spam filters"

    I looked up more info on this and found:

    I have some other forums running vBulletin & MyBB and have never had this problem.

    Not sure what to do.

    Any help would be greatly appreciated
     
  2. Brandon515

    Brandon515 Member

    Has anyone had any similar problems?
     
  3. Tracy Perry

    Tracy Perry Well-Known Member

    I did with Hotmail and Google. Once I enabled RDNS, DKIM signing and SPF the Google problem pretty much resolved itself. Hotmail on the other hand - some of them never even showed up. I ended up having to contact MS about it and after they checked to make sure my /24 was clean and that the messages WERE being signed correctly and met their other requirements were supposed to make a "temporary exception" until my domains history is lengthier (pure MS gobbledy-gook). I haven't checked again (have to create yet another junk hotmail account) to see if it has been done.
     
    Snog likes this.
  4. Brandon515

    Brandon515 Member

    Thanks for the reply. I have done RDNS and DKIM, but not sure about SPF. I'm checking with my host now. I'm wondering if having a new domain largely plays into this?

     
  5. Tracy Perry

    Tracy Perry Well-Known Member

    That's what MS's email indicated. You have to develop a reputation - which plays into their filtering.
     

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