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XF 1.4 "Email address banned by administrator" error at signup

Discussion in 'Troubleshooting and Problems' started by TheBigK, Jan 23, 2015.

  1. TheBigK

    TheBigK Well-Known Member

    I recently sent an email to all the members who've opted to receive emails from administrator. One of the recipients wrote back saying that he does not remember signing up on our site and further said that he tried to create a new account and the registration page showed following error message:-

    "The email address you entered has been banned by the administrator. Please try another."

    I searched for the signup using his email ID; and was surprised that there actually is no user with that email ID! (I checked for banned email IDs list too). The ID is from 'gmail' and of course it's not in my banned email ID list.

    Note: I used 'Sendy' to send email - that uses old user database.


    1. The only case I'd imagine is that this user was banned and subsequently deleted from our database. Does XF retain a list of banned user emails to prevent them from registration in future?

    2. Since I'm unable to 'unban' him (he is not searchable!); how can I allow him to create a new account using his email ID?
  2. Mike

    Mike XenForo Developer Staff Member

    That message only happens when the email has been banned; it has nothing to do with a previous registration. (It actually only happens after checking if the email has already been used.)

    You should check the banned emails list again to see if there's anything that would trigger it. Consider wildcards. Try creating the user in the control panel yourself to see if that helps.
  3. JackieChun

    JackieChun Active Member

    @Mike We have a person who is trying to register and is getting this message, but his address is not in the banned email addresses list, wild cards or not.
  4. Mike

    Mike XenForo Developer Staff Member

    The only other thing it could be is an add-on.

    If you show me your list of banned emails and the email the person is trying to use, I can confirm whether I can reproduce it.
  5. JackieChun

    JackieChun Active Member

    Thanks Mike, we've figured out the problem. It was a poorly placed asterisk in the banned email domains.

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