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XF 1.5 Apparently banned email address

Discussion in 'Troubleshooting and Problems' started by thomas1, May 4, 2016.

  1. thomas1

    thomas1 Member

    Recently, we have had a few users who complained they were unable to sign up using "googlemail.com" accounts.

    I double-checked, googlemail.com is not listed under the banned email addresses. To be certain, I deleted all banned addresses, disabled all add-ons and even the listeners in config.php. Yet, the issue persists.

    When I try to change an account in the ACP, I still receive the message:

    Where else could I be looking? Any pointer is appreciated.
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    How did you delete them all? Did you empty the database table, or did you delete them from within the Admin CP?
     
  3. thomas1

    thomas1 Member

    Thanks Chris, I emptied the database table.
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    Therein lies the problem :)

    I appreciate sometimes doing things manually in the Admin CP takes longer, but unfortunately it is a necessary evil because there is often data cached elsewhere, as is the case here.

    Rebuilding that cache is probably somewhat simple, though. Just go to the Banned Emails page, add a new banned email, and then delete it. This should rebuild the cache, and hopefully solve the problem.
     
    thomas1 likes this.
  5. thomas1

    thomas1 Member

    Cheers Chris, that did the trick! And yes, patience is a virtue. :)
     
    Chris D likes this.

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