XF 2.2 Downgrade users who don’t pay

[interforo]

How can I make sure my users get downgraded to standard if they don’t renew their membership?

 

[beerForo]

Additional user groups:
"Puts the user in the selected groups while the upgrade is active."

 

[interforo]

Additional user groups:
"Puts the user in the selected groups while the upgrade is active."

It is but it don’t downgrade back

 

[interforo]

so the downgrade happens but the user is still showing as "supporter group"

 

[Rhody]

Beerforos advice should be correct. I have an additional usergroup defined like your example above, and it automatically adds (and removes) when their term is up. A Cron runs periodically, which automatically adjusts them back.

 

[interforo]

Beerforos advice should be correct. I have a secondary usergroup defined like your example above, and it automatically adds (and removes) when their term is up. A Cron runs periodically, which automatically adjusts them back.

what is the CRON? I can try to run it manually to adjust it

 

[Rhody]

In your admin control panel, check in USERS -> USER UPGRADES. This is where you can define "additional user groups" which it will automatically set (and remove) for their membership term. Here is what mine looks like, similar to Beerforos example above:



Mine is in yellow ^, yours would be "supporter".

 

[interforo]

In your admin control panel, check in USERS -> USER UPGRADES. This is where you can define "additional user groups" which it will automatically set (and remove) for their membership term. Here is what mine looks like, similar to Beerforos example above:

View attachment 260371

Mine is in yellow ^, yours would be "supporter".

Yes I got this, but usergroup downgrade is not happening

 

[ENF]

what is the CRON? I can try to run it manually to adjust it

AdminCP > Tools > Cron entries



Is this cron running?

(I believe the default is every hour at xx:50)

 

[interforo]

AdminCP > Tools > Cron entries

View attachment 260375

Is this cron running?

(I believe the default is every hour at xx:50)

Yes I run it and user got downgraded but still showing as Supporter .

 

[Chris D]

Were they ever manually added to that user group? If so, if I recall correctly, the downgrade won't override that.

Best thing to do:

• Manually upgrade a new/test user (this should promote them to that user group)
• Downgrade the user from within the admin control panel (this should demote them from that user group)

If that works, then the likelihood is that this user wasn't eligible to be demoted for some (hopefully logical) reason.

If it doesn't work in that limited test I suggest above then there's likely something more significant at play.

 

[cjwinternet]

@interforo did you ever get this fixed, we've got exactly the same thing happening.

 

[interforo]

@interforo did you ever get this fixed, we've got exactly the same thing happening.

no I haven't
it's a big limitation