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Do you not understand?

Discussion in 'Off Topic' started by Adam Howard, May 31, 2012.

  1. Adam Howard

    Adam Howard Well-Known Member

    This is not about hosting and more about communication (so it is not being posted in the hosting thread).

    So I'm not going to name the host. But I will say they are well-known and based in America (unless they are outsourcing). And I've opened up a few simple tickets of concern.

    But I'm running into 1 small issue. It seems as though they do not understand what I am saying or what the issues are. As if we're both speaking another language or something. On the off-chance that I'm not being clear......

    Please can anyone tell me if this makes any sense to you?

    Ticket 1
    After reading that... Do you understand my issue? Is it confusing or am I not being clear enough about the problem?

    This isn't the only ticket where I think I've been clear, but my host's support team seems not to understand. :confused:
  2. Naatan

    Naatan Well-Known Member

    I've been wrestling with several hosts this week myself, the vast majority just has seriously incompetent technical support.

    It doesn't help that they all seem to just skim over your issue and select their response from their "template responses" dropdown menu (least that's what I imagine they're doing).

    I just started using ServInt today and am so far incredibly impressed by their service. You pay a bit more but you get your moneys worth! Tickets are professionally resolved within the hour. I had several occasions already where it was answered and resolved within 5 minutes of submitting the ticket. Of course it's far too early for me to really be able to vouch for them but so far I'm utterly impressed.
  3. Jason

    Jason Well-Known Member

    Check permissions for /tmp (and that it's not full). If that doesn't work, then your host has probably disabled compiler access (which is most likely the case).
  4. Adam Howard

    Adam Howard Well-Known Member

    I think when my contract is up... I'll be seeking an unmanaged host. I picked a well-known managed host because of my limited time to tweak things (at the time when I was shopping around). So next years... It most likely will be something unmanaged.

    The current host did tell me that I could install such things via cPanel, but of course they said many other things too. :rolleyes:

    But back on the subject..... I'm assuming my message to them was clear, right? Easy to understand.
  5. Jason

    Jason Well-Known Member

    Yes, you provided enough information to peg down the problem.
    TheVisitors likes this.
  6. SchmitzIT

    SchmitzIT Well-Known Member

    Try NimbusHosting in the UK. I found them to be very reliable and helpful :)
  7. Adam Howard

    Adam Howard Well-Known Member

    Thanks, but I much prefer to always keep our database offshore
  8. Shamil

    Shamil Well-Known Member

    On the servers I've seen with this issue, the following fixes it:

    chmod 1777 /tmp
  9. D.O.A.

    D.O.A. Well-Known Member

    same here, my long time host recently started using offshore techs who are nothing more then glorified idiots who faked a degree somehow, googling sh*t produces better results then them.
  10. AlexT

    AlexT Well-Known Member

  11. Naatan

    Naatan Well-Known Member

    In case of a nuclear bomb? o_O
  12. Adam Howard

    Adam Howard Well-Known Member

    Because the host is managed and I'm limited to only installing what cPanel allows from the control panel. And last I knew, cPanel had that in the perl modules ..... Odd, eh?
  13. Adam Howard

    Adam Howard Well-Known Member

    Yes :p
  14. AlexT

    AlexT Well-Known Member

  15. robdog

    robdog Well-Known Member

    Just switch to LINODE.com, SOOOOOO nice. :)
  16. Adam Howard

    Adam Howard Well-Known Member

    So over priced and not offshore
    Paul likes this.
  17. Brandon Sheley

    Brandon Sheley Well-Known Member

  18. robdog

    robdog Well-Known Member

    How much over priced? And it would take A LOT to get me to move away from the speed increases that I am seeing from their servers.
  19. Jason

    Jason Well-Known Member

    There's no reason to remove the compiler. It's a dated practice, and is just making things more difficult than they need to be. If they can get in, they can get their tools in as well, so removing your compile tool chain, emacs and such junk doesn't add much to your overall security. You should be more concerned with what services you are running -- anything that connects to the outside world is a much bigger potential vulnerability. If you're wanting to keep your developers honest, then sure remove it, but I'd argue that's focusing on the wrong thing as well.

    The error message is misleading (as are most). The most likely scenario is that they have disabled compiler access for cPanel accounts (common). This can be checked via "WHM > Compiler Access". Or, they don't have the correct permissions set for /tmp (or it's full or not mounted correctly).
  20. Adam Howard

    Adam Howard Well-Known Member

    Yep that about covers it... The managed host will not let me install some things.

    I really should have stuck to an unmanaged host without a control panel. But when shopping around... I was very short on time constrains to go about managing things myself (as I normally do). I suspect once my contract is up, I'll be going back to unmanaged.

    For now, I'm stuck with GD which is good.... But I wanted those animated avatars.

    (Have ever told anyone how much I hate Red Hat / Cent OS / Cloud Linux ?)

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