Dissapointed ???

[Ned Dawson]

I recently bought two licences for my forums, as well as the instal fee for each of them.

First instal was done fine. Second one I have emailed five times now to XenForo to get them to do the instal, giving them all the info needed. So far not one single reply or response. This has been over two weeks now.

Not real impressed.

 

[Mike Edge]

Maybe your e-mail got lost some how. Did you try putting in a ticket at https://xenforo.com/customers/

 

[Slavik]

I recently bought two licences for my forums, as well as the instal fee for each of them.

First instal was done fine. Second one I have emailed five times now to XenForo to get them to do the instal, giving them all the info needed. So far not one single reply or response. This has been over two weeks now.

Not real impressed.

Hi Ned,

Can you put in a ticket, or PM me the email used on the account you're having issues with please. I can not see any outstanding installs currently.

Kind Regards

 

[Slavik]

This should now be resolved, thanks to Ned we located an error in our email system which had caused the issue and have applied a fix.

Many thanks to Ned for his understanding in the matter.

 

[TPerry]

Not real impressed.

Glad to see the issue got resolved. Normally the response times from the XenForo staff are some of the best I've been exposed to.
In the future, if you have an issue like that, be sure to submit a ticket if you haven't gotten a response back in a few days (or if you did submit a ticket hit one of them up in a convo on the support forum here). I've never seen any of them get upset about getting contacted on valid issues.

 

[Ned Dawson]

Thanks for sorting this issue guys, appreciated.

 

[Deriel]

Glad to see the issue got resolved. Normally the response times from the XenForo staff are some of the best I've been exposed to.

Last time I had an issue Brogan aswered so fast that I'm almost sure that they have some sort of time travel technology.

 

[Ernest L. Defoe]

Last time I had an issue Brogan aswered so fast that I'm almost sure that they have some sort of time travel technology.

Was it answered before you even had a chance to ask the question?

 

[TPerry]

Was it answered before you even had a chance to ask the question?

Actually a lot of them are... if one would use the search feature.

 

[Dakota Storm]

Actually a lot of them are... if one would use the search feature.

What is this search feature you speak of?

 

[Ernest L. Defoe]

Actually a lot of them are... if one would use the search feature.

I thought @Brogan was just using the Force. Cause they say the Force is strong with him.

 

[Dakota Storm]

You know, judging by @Brogan's post count, I'd be willing to bet good money that 90% of daily questions asked here have already been answered by him.

 

[Deriel]

Was it answered before you even had a chance to ask the question?

Almost that. Just created the ticket, hit refresh and there's Brogan's answer, and for a non-trivial issue (searched before in the forums, course ).

 

[Sadiq6210]

Last time I had an issue Brogan aswered so fast that I'm almost sure that they have some sort of time travel technology.

Same for me
I have only 2 tickets, the first one @Brogan answered in 2 minutes and the second ticket he answered in 3 minutes only !

This is the fastest support I have ever seen

 

[ARealRiley]

Remember that when Brogan answers your question before you ask it, you must still ask it otherwise you'll rip a hole in space/time.