We regularly have banned traders re-register and trade again. This is against our rules, of course, but we need to do more to catch and stop them. Sometimes it is fraudsters attempting to defraud people and for these people it is actually urgent and important that we have this functionality.
Our idea to stop them is to have a selection of keywords which, if posted in conversations trigger an alert.
This would work because the people use the same mobile numbers, post codes and/or bank account numbers when exchanging trading details.
I would like to see a way for admin to enter keyword(s), each with a reason so we know why the keyword is being included.
When any entered keyword is posted in a conversation, an alert of some kind is created. Either an alert in a specific (admin) member's inbox or a new thread in a specific forum. We'd go for the new thread.
The information needs to contain the conversation text and the sender and recipient details with links to their profiles with the matching keyword(s) highlighted and the reason(s) for the keywords being in the system.
We can then go to the senders' profile and take action.
With regards to privacy, we state in our T&Cs that we reserve the right to read conversations in certain circumstances.