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XF 1.4 Broken group assignment on registration

Discussion in 'Troubleshooting and Problems' started by Holly Lisle, Jul 7, 2015.

  1. Holly Lisle

    Holly Lisle Member

    At some point in installing and setting up my forum, I clearly screwed up.

    The result of the screw-up is that folks signing up for my forum are not being assigned to the Registered group, which I set up so they had to make three posts that didn't get marked as spam before being promoted to Member.

    Instead, these folks are either not being added to ANY group, or are being added straight to the Member group.

    I have gone through all the documentation, and I cannot find out how to reset Registered as my default group.
     
  2. Amaury

    Amaury Well-Known Member

    Are you using aMember by chance? Everyone's primary user group should be Registered upon registration.
     
  3. Liam W

    Liam W Well-Known Member

    The default primary usergroup is always the 'Registered' usergroup (group 2).

    Liam
     
  4. Holly Lisle

    Holly Lisle Member

    Not using any membership software at the moment---just naked XenForo.

    At the point where my developer manages to build my proprietary front-end to integrate with Digital Access Pass (which already integrates with XenForo), I'll add those in. But having removed WordPress from my list of Software I Will Ever Use Again, that's still a few months out.

    So these are folks just coming straight in and registering through XenForo.
     
  5. Holly Lisle

    Holly Lisle Member

    I do understand that this is the way things are supposed to work. My problem is that it isn't the way they ARE working.
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    All new registrations should be in the Registered user group by default.

    You can confirm that by checking a newly registered member and seeing what their primary user group is.
    It is possible to rename it so it could just be the name which is different?

    Unless you have add-ons installed, which may be changing things.
     
  7. Holly Lisle

    Holly Lisle Member

    I have two addons, but they're both XenForo-original. Media Gallery and Resources.

    I've done the install on this myself, and while I'm generally very good at doing software installs from the documentation, it is not outside the realm of possibility that I have done something ridiculous because of a mis-read or just making a dumb mistake.
     
  8. Holly Lisle

    Holly Lisle Member

    I set up a new user for myself. TestBob was added directly to Member (group 5), and was not added to Registered (group 2).
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    Has your developer changed anything in the code?
     
  10. Holly Lisle

    Holly Lisle Member

    My developer hasn't touched this. I set it up. I integrated it with DAP (Digital Access Pass)/WordPress for about three days, then killed the integration, deleted WordPress for being the devil, and closed DAP until such time as I have a non-evil CMS to use it with.

    Because I had a protected login through DAP originally, I had Member set as the primary account in DAP. But the connection there is purely DAP to XenForo---there's no exchange of information from XenForo back to DAP, and with DAP down, there should not be any reason for Member to continue to be the default level.
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

    Can you open a ticket with ACP (administrator log in) access so I can check to see what's happening?
     
  12. Holly Lisle

    Holly Lisle Member

    Thank you, Brogan. Ticket and access created.
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    I have just replied to your ticket.

    As far as I can tell, everything is working as it should.
     

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