Morgain
Well-known member
Don't agree Fred. People have actually said on this thread they bought XF because of the excellent support and community aspect.
If you just install the bare bones software and you feel on your own with attempts to customise or even use the features, then you're not going to be a happy customer.
I myself have seen a great many new enquiries on this forum turned into sales precisely because they got immediate answers and reassurance. I used to actually help Brogan do this. It was cool seeing someone say "oh now I feel confident about buying" after getting their questions answered clearly.
Second XF needs RENEWALS not just new sales. A lot of that depends on efficient happy forums working throughout the licence period. That so often comes down to fast efficient courteous informative support.
Third as I said earlier one of XF's great strengths is its flexibility to customise. But it has its own coding system (contrary to what IB claim) and that means you need help to get to grips with it. That means forum support and guides - both were provided by Brogan.
We have yet to see if the new mods are a match for Brogan. I greatly respect the new mods but on the other hand over 12 years or more of membership of many forums, and experience as admin using 5 different types of forum software in that time, I have NEVER seen the equal of Brogan. He was just outstanding, head and shoulders above any others.
It will be no discredit if the new mods cannot match him, now or later. He was just that good. They'll do very well I'm sure, because they are good people, but we just won't have that exceptionally sure, skilled, experienced hand on the wheel any more which was so extraordinary.
This is why XF has lost a major asset.
Well yes XF will have learned not to rely on one stellar excellent mod.
But again we have lost the best there is. That does leave XF vulnerable as it adjusts which isn't an overnight thing. People are going to be shocked and bruised for a while yet and no amount of rosy talk will speed up the healing process.
I think people are doing very well. This thread has not been nasty or pointless. It's moving through a recovery sequence in good order.
Then having a team of mods has its own complications. This is a new challenge. One person knows exactly what they said where to who. Multiple people can easily contradict each other/ assume the other has done a task but they haven't/ kick up resentments between them, etc. Teamwork ain't easy. But we all know these guys are good so they WILL get it going.
