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XF 1.4 Banned member

Brad P

Active member
#1
i have a member that is saying he is banned on the ip ive checked on the AC to the ip he says is banned but is not showing on the list?

is there anything else i can do?
 

Brogan

XenForo moderator
Staff member
#2
What is the exact message he receives?

A screenshot would be useful.

Ultimately though, if his account isn't banned, nor his email or IP address, then it can only be something at the server level.
 

Brogan

XenForo moderator
Staff member
#4
Double check the list of banned IP addresses and ask them to confirm what their actual IP address is.