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XF 1.4 Banned member

Discussion in 'Troubleshooting and Problems' started by Brad P, Oct 22, 2014.

  1. Brad P

    Brad P Active Member

    i have a member that is saying he is banned on the ip ive checked on the AC to the ip he says is banned but is not showing on the list?

    is there anything else i can do?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    What is the exact message he receives?

    A screenshot would be useful.

    Ultimately though, if his account isn't banned, nor his email or IP address, then it can only be something at the server level.
     
  3. Brad P

    Brad P Active Member

    this is the screenshot
     

    Attached Files:

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  4. Brogan

    Brogan XenForo Moderator Staff Member

    Double check the list of banned IP addresses and ask them to confirm what their actual IP address is.
     

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