Brad P Well-known member Licensed customer Oct 22, 2014 #1 i have a member that is saying he is banned on the ip ive checked on the AC to the ip he says is banned but is not showing on the list? is there anything else i can do?
i have a member that is saying he is banned on the ip ive checked on the AC to the ip he says is banned but is not showing on the list? is there anything else i can do?
P Paul B XenForo moderator Staff member Licensed customer Oct 22, 2014 #2 What is the exact message he receives? A screenshot would be useful. Ultimately though, if his account isn't banned, nor his email or IP address, then it can only be something at the server level. Upvote 0 Downvote
What is the exact message he receives? A screenshot would be useful. Ultimately though, if his account isn't banned, nor his email or IP address, then it can only be something at the server level.
Brad P Well-known member Licensed customer Oct 22, 2014 #3 this is the screenshot Attachments pic.webp 43.3 KB · Views: 13 Upvote 0 Downvote
P Paul B XenForo moderator Staff member Licensed customer Oct 22, 2014 #4 Double check the list of banned IP addresses and ask them to confirm what their actual IP address is. Upvote 0 Downvote
Double check the list of banned IP addresses and ask them to confirm what their actual IP address is.
