XF 1.1 Banned IP?

[nando99]

I cant seem to find a banned ip in the banned ip list...

It belongs to an unregistered member trying to register...

Not sure what the issue is...

Any help is appreciated.

 

[Mike]

Based on that error, you've actually banned the IPs via Users > Banned IP Addresses. What have you entered there?

Alternatively, it could be add-ons so you may want to confirm the issue with those disabled.

 

[nando99]

this guy's (http://i.imgur.com/cShkCev.png) ip is 128.23.72.189 and its not banned (http://prntscr.com/1dddcu)

these are my addons: http://prntscr.com/1ddb87

i disabled the only addon that deals with spam...

not sure what else to do...

 

[Brogan]

Disable all add-ons.
Ban and un-ban the IP address again.
Check if the user still has that IP address and can now access the site.

 

[Mike]

A number of the IPs you have banned are actually CloudFlare IPs. For example: http://whatismyipaddress.com/ip/199.27.128.119

This makes me think that you're not actually removing the CF IPs from REMOTE_ADDR in config.php (https://support.cloudflare.com/entries/22052193-How-do-I-restore-original-visitor-IP-with-XenForo-), so you may well be banning completely valid users.

 

[nando99]

awesome! thanks mike, that cloudflare fix worked... i honestly didnt think it was anything but XF since it was XF that was serving the banned message...