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Average response time to a support ticket?

Discussion in 'XenForo Pre-Sales Questions' started by maksim, Mar 21, 2013.

  1. maksim

    maksim New Member

    Loyal IPB customer here of 4 licenses.... however am looking at XF for new forums.

    One of the things that is totally irritating me right now with Invision is that I have had a support ticket for an upgrade question for over 18 hours with no answer... which I find unacceptable.

    So... with XF... what is the average support ticket response time?

  2. Nasr

    Nasr Well-Known Member

    I think it will be less than 2 hours. There is a great support team from around the world. Some in the UK while others in the US. So, most likely, it will be less than 18 hours.
  3. maksim

    maksim New Member

    So.... I see there is a converter for invision boards... but is there a way to convert the existing subscriptions?

    Is there even a shopping cart similar to ip.Nexus on XF?
  4. Morgain

    Morgain Well-Known Member

    Not sure what you mean by subscriptions - accounts and usergroups transfer, and watched threads.

    There's a new shopfront addon just about to arrive in the next few days, From the description and screenshots it looks excellent, and it's by a respected developer.
  5. Slavik

    Slavik XenForo Moderator Staff Member

    The longest ticket time ive seen was 8 hours, and that was one submitted at around 2am UK time... and was answered by 10am :)
  6. maksim

    maksim New Member

    subscriptions as in.... people paying monthly fees for premier or paying memberships.
  7. Fufu

    Fufu Well-Known Member

    There is no planned xenForo Add-on similar to ip.Nexus that I m aware of.
  8. Shelley

    Shelley Well-Known Member

    Chances are any issues you have will be best put towards the community forums which are responded to instantly. Seldom does anyone who posts an issue go without a response or has to wait. Unless it requires private credentials being past over then that would be the only time I assume you would need to use the support ticket system here as support here is top notch.
    SneakyDave and Dakis like this.
  9. Luxus

    Luxus Well-Known Member

    Support is top-notch here. And since the Broganator is back, it would not surprise me if tickets were answered in real time, lol.
    Kim, dutchbb and Shelley like this.
  10. Cambion

    Cambion Well-Known Member

    Our ticket was answered fairly fast :)
  11. Dakis

    Dakis Well-Known Member

    I think what Shelley says it the most important; the community here is very enthusiastic and everyone is jumping into helping people's questions, so most of the times you won't even need a ticket.

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