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XF 1.5 1 user can't access site, others can.

#1
Hi,

I have a user who has been unable to access my site for a couple of hours now. He's tried two different devices with two different browsers and is getting a message that says "server cannot be found". He's cleared his cookies/cache and still nothing. All other users including myself are having no issues. Is there anything I can check with his account that could be causing this?
 

Brogan

XenForo moderator
Staff member
#2
If it's just one user, it's going to be local to them (ISP, routing, etc.) and there won't be anything you can do within XF to resolve it.