XenCentral Ad Server

XenCentral Ad Server 2.0.0 beta 3 rev. 2

No permission to buy (€59.99)
Overview FAQ Updates (31) Reviews (12) History Discussion

Reviews 3.08 star(s) 12 reviews

Latest Most helpful Rating
T
Zero support. No response to tickets & no response to the add-on thread. Someone else needs to take over this add-on ASAP.
XCentral
XCentral
Hello! We are sorry for the problems with support we are having sometimes, but we always keep developing the addon and all issues eventually get resolved. You have used the beta version of software which is in active development yet, and we appreciate reporting any problems you have found. We contact you back in the ticket your have opened but didn't get any reply yet. Please reply us there so we could troubleshoot your issue fully.
Thank you!
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Gizzymomo
Terrible next to no support. Really disappointed. I needed urgent help had to wait weeks for a response. Moved onto a competitors platform rather.
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teletubbi
Bad support. Don't use their ticket system because of slow response. Also here no response even if they post in other Addons Threads of them.
XCentral
XCentral
Hello!
Thank you for the feedback. Recently we had issues with support but now we are actively working on support and further development of addons. We are gradually addresssing all issues both reported in our ticket system and here in the thread. We will address your ticket asap as well.
Thank you!
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audiokid
I've had this for over a year and with the exception of a few updates, all of them have been problematic. In two of them, the software became useless, others, I lost all my client stats (try explaining that to your clients).
I feel this add-on has great potential but the support is incredibly terrible. The most recent update broke xenForo and the only way to get my site back up to fix it through trial and error. I finally got it running by running re uploading the last files with the current XLM. (go figure). NOTE: You cannot roll back the xml once you take the nail biting leap of faith.
I've had a request for help here for almost a month now (no sign of the developer). I assume if I went to their home site, I might get help but I do not want to do that because it doesn't make this designer accountable like it does here. Anyone making add-ons for xenForo should be willing to answer posts "here". Sorry to give this 1 star but you deserve this. You took my money last month, I want it back this month. You are updating other add-ons here. Why are you not answering your clients?
XCentral
XCentral
Hello,

Thank you for the feedback. Yes, unfortunately our support wasn't good at all last times, but please be sure, this is not because we have given up supporting or developing our products, but only due to high load with some custom projects and because I was on vocation last month, and I am the one who is responsible for this and some other addons. We are going to activelty develop the products further, implement new featueres etc. With any specific issues please contact via Support Center and we will address them immediately.

Thank you!
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