Since version 1.5 this addon is amazing and highly recommended to anyone who needs support tickets for their site. Its easy for members and guests to submit a ticket.
The preset answers save a ton of time. Escalations allow for automatic answers and closing of tickets. People receive email notifications.
The members of my big board are clearly happy with the support they now get. I prefer this addon over Kayako Support Suite which costed me $999 per year.
Nixfity tickets is well designed, very feature rich and works great.
It doesn't have a knowledge base yet, but that is scheduled for the future.
For years the blog and forums of Mythic Scribes existed as parallel, but separate entities. XenWord Pro has fixed that. Now they are seamlessly integrated, and our members absolutely love it. This plugin is fantastic.
very frustrated. poor instructions for my simple mind. I guess it works, eventually? Maybe developer does not speak English? Instructions need to be in more detail without having to read 42 pages of a thread.....and still feeling lost. I give it 2 stars to be nice.