Tickets

Tickets 2.1.0

No permission to buy ($60.00)
Compatible XF 2.x versions
2.1
Additional requirements
PHP 5.6.0+
License
You may not redistribute the files in whole or in part. You may not rent, lease, loan, sub-license, sell, assign, pledge, transfer or otherwise dispose of the files in any form without prior consent.
Updates duration
Yearly Renewal
Visible branding
No
Tickets is a support system solution for XenForo 2 aiming to collate all your helpdesk needs in to one easy to use solution.

Features:
  • Allow users to create new tickets in configurable categories. Custom permissions allow you greater control over who can see a ticket and who can respond to them.
  • Sophisticated guest support allowing non-users to create tickets and receive responses and notifications from them.
    • Guest tickets are protected by a password and this needs to be entered before a ticket can be read.
    • Once a guest is authenticated against a ticket, they're able to view that ticket until their session expires.
    • Guests can also view a reduced ticket list when they're authenticated against multiple tickets similar to how normal users would.
    • Got a guest that made a couple tickets but then registered and made some more? All of these can be merged and attached to the user account they created.
  • Custom fields allowing you to capture the data you want to receive from your end users.
  • Escalations make it easier than ever to automate common and mundane tasks.
    • Automatically resolve tickets where the end user hasn't responded in over two weeks or remind a user via emails or alerts about their open tickets, for example.
    • Fine-grain criteria and background processing can open up the door to complex automation rules without massive overhead.
    • Default criteria not cutting it? Extend the add-on and add your own with little work.
  • Integration with XenForo core functionality.
    • End users receive alerts and emails when their tickets get responded to, keeping them in the loop constantly.
    • Categories, tickets and even specific users can be watched to get notifications when a ticket (or other event) gets triggered.
    • Inline moderation controls to perform bulk actions on tickets.
    • Tickets and ticket messages get pushed to the search index letting you quickly dig up old relics.
  • Read tracking for guests and users.
  • Multiple, custom, states to track the progress of each ticket.
  • Predefined responses to keep your staff member tone consistent across messages and tickets. Automatically inject information about the ticket being responded to and its starter, in to the response itself letting you avoid awkward situations.
  • Optional and customisable priority selection letting you prioritise user tickets based on the severity. Priorities (and other ticket information) can be changed dynamically with escalations for further automation.
  • Simplified layout letting users differentiate between a ticket and thread with ease.
Author
NixFifty
Views
2,745
First release
Last update
Rating
5.00 star(s) 2 ratings

More resources from NixFifty

Latest updates

  1. Version 2.1.0

    Add a basic and optional knowledge base system. When copying a thread/conversation to a ticket...
  2. Version 2.0.7

    Clean up unused phrases and template modifications. Fix an issue where XF1 code was referenced...
  3. Version 2.0.6

    Additional username and email validation for guest tickets. Additional time-based escalation...

Latest reviews

Once again Nixfifty comes through with an amazing, much needed, add-on for any community. He creates excellent products and takes development updates directly from his consumers (which means a lot to me), he's open to sensible custom development and always quick when it comes to supporting his add-ons and providing support you can *understand* - because trust me there's some out there that don't take the time to help you with that. Just A+ all the way!
Great to this this ported to XenForo 2, and released here. This add-on is a solid foundation for a support system, and at a bargain price.

For my sites this is absolutely vital for managing support queries.
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