XF 2.2 ''You do not currently have any licenses.''

[Devannn_]

Hello,

I purchased a XenForo license in August 2021 and successfully downloaded and used the software at the time. I have not used XenForo for several years but I am now planning to continue working on my project. When I logged into my account, it says "You do not currently have any licenses.". This was unexpected, as I previously purchased XenForo and my forum account also displays the "Licensed Customer" badge.

Unfortunately, the original installation files were downloaded to an old PC which I fully reset and sold around two years ago, so I no longer have access to those files. I do, however, still have proof of purchase and have attached my payment confirmation below. Is it possible to restore access to the license or downloads?

I would have opened a support ticket but I am unable to do so because my account currently shows no active licenses.

I hope you can help. Let me know if I am missing anything.

Thank you,
Devannn_

 

[ENF]

Perhaps you had a different customer account?

Licenses don't go away unless you transfer them out of your account.
I'd double-check and make sure you don't accidentally have another customer account.
As your forum account is showing licensed, that means it's tied to some sort of valid customer account with a license.

I'd start with checking other email accounts you have.

 

[Devannn_]

Thank you for your reply.

I've spent the last 3 hours just checking around in multiple inboxes but found nothing. If I remember correctly, I only used this account (including the email) at that time.

Perhaps you had a different customer account?

Licenses don't go away unless you transfer them out of your account.
I'd double-check and make sure you don't accidentally have another customer account.
As your forum account is showing licensed, that means it's tied to some sort of valid customer account with a license.

I'd start with checking other email accounts you have.

 

[ENF]

I've spent the last 3 hours just checking around in multiple inboxes but found nothing. If I remember correctly, I only used this account (including the email) at that time.

The other possibility is that your forum account was added under someone else's license as an authorized forum user.
Your last option, unless @Chris D can help when he passes by, is to file a request here: https://xenforo.com/contact/

 

[Devannn_]

The other possibility is that your forum account was added under someone else's license as an authorized forum user.
Your last option, unless @Chris D can help when he passes by, is to file a request here: https://xenforo.com/contact/

Thank you, appreciate your help. I've created a ticket.

I'll wait to hear from Chris D too to see if they can assist.

 

[Chris D]

Perhaps you had a different customer account?

This is correct. I’ve found both accounts.

Your license is on an account that doesn’t have the same email address as the one you use on the forum.

If you’re unsure which account, it’s best to use the contact form as directed previously. We can’t really do much from the forum.

 

[Devannn_]

Hello. I have contacted them and they helped me find the other email account I had used. I now have my license.

Thank you so much to those who replied and helped.

This is now solved.