XenForo lifetime support is not life time.

[Elliott Ruth]

Hello,

I paid for XenForo Cloud for two months and then canceled the subscription. Now, I don't have enough privileges to post in some threads on this forum, and I cannot download resources.

So, I assume there is no actual lifetime support.

 

[Paul B]

If you don't have an active Cloud plan or a self hosted license then you are not a customer and therefore can't access the customer forums or resources.

The lifetime support is valid while you are a Cloud customer.

Why do you want to download resources if you don't have a copy of XF?

 

[Jonathan_Bathrough]

The lifetime support is valid while you are a Cloud customer.

The phrase "The lifetime support is valid while you are a Cloud customer." contains a logical contradiction or bug because the term "lifetime support" implies support for the entire lifetime (indefinitely), but the phrase restricts it to the period only while you are a Cloud customer, which can end.

Explanation of the logical bug:​

• Lifetime support means support continues for the whole lifetime of the user or product without a predetermined end.
• Valid while you are a Cloud customer means support is only available as long as the customer chooses to stay subscribed.
• These two conditions contradict each other: support cannot be both lifetime (indefinite) and limited to a specified customer status period.

Summary:​

• "Lifetime support" suggests no end to support.
• "While you are a Cloud customer" sets a definite end if the customer cancels.

Therefore, the phrase is logically inconsistent because the "lifetime" qualifier is negated by the conditional support period.



I thought it was obvious.

 

[MySiteGuy]

Hello,

I paid for XenForo Cloud for two months and then canceled the subscription. Now, I don't have enough privileges to post in some threads on this forum, and I cannot download resources.

So, I assume there is no actual lifetime support.

Why would you need to download resources if you no longer have the Xenforo software to install it into?

 

[Jonathan_Bathrough]

Why do you want to download resources if you don't have a copy of XF?

Just checked the possibility because free resourses are part of support.

 

[Paul B]

Multiple accounts with the same IP = ban.

 

[Elliott Ruth]

Multiple accounts with the same IPs = ban.

We are colleagues and share the same office network, so it is obvious that our accounts have the same IP address.
Moreover, our accounts are associated with the XenForo "lifetime support" cloud license.

 

[Slavik]

I think this rates as one of the most ridiculous threads of the year. Congratulations.

 

[Sim]

The phrase "The lifetime support is valid while you are a Cloud customer." contains a logical contradiction or bug because the term "lifetime support" implies support for the entire lifetime (indefinitely), but the phrase restricts it to the period only while you are a Cloud customer, which can end.

You're making a huge assumption that the phrase "lifetime" refers to the life of an individual person. It does not say that.

Indeed, if you read the Cloud service agreement - which is the definitive source of truth on this matter, the language is very clear:

9. Support
For the duration of your subscription to the Service, We shall provide You with support to respond to any problems ("Support") You are experiencing with the Service which result in it not complying with its description or the demonstration, as made available on Our website ("Problem").

"For the duration of your subscription to the service" - or in other words, for the "lifetime" of your subscription, meaning that you won't have to pay extra for support (like you do with self-hosted instances) for so long as you maintain your subscription.

Nothing in the agreement suggests or implies that this applies or should apply to any other use of the word "lifetime" that you choose to infer.

 

[MySiteGuy]

^^^ This.

"Lifetime" when it comes to products and services means the time from buying/licensing until it's no longer used, or the product is discontinued.

It's such a common term, there's even a Wikipedia page for it https://en.wikipedia.org/wiki/Product_lifetime

Stop using a SAAS product, and it's lifetime is over.

 

[🔥Iggy🔥]

so if i keep getting organ transplants to live forever.....thats not covered?

 

[ŽivaAkcija]

 

[javakhir]

lifetime bound to license! not untill you die!

 

[CedricV]

I think this rates as one of the most ridiculous threads of the year. Congratulations.

I think you all need some customer relationship lessons. Even though this topic may be difficult to understand, your reply makes it harder to understand.

 

[Digital Doctor]

I think you all need some customer relationship lessons.

hot take

https://administrata.net/blogs/entry/14-think-twice-before-you-purchase-your-xenforo-license/

in this case it would be ex-customer relations. more specifically ex-customer relations wanting lifetime support.



deleting tips and guides is a good way to lash back out at the community as well.
certainly within your rights.

 

[Ricsca]

The cloud plan forum stays online until you pay the subscription, after which you will no longer have a xenforo forum, so what is support for?

 

[Elliott Ruth]

You're making a huge assumption that the phrase "lifetime" refers to the life of an individual person. It does not say that.

Indeed, if you read the Cloud service agreement - which is the definitive source of truth on this matter, the language is very clear:



"For the duration of your subscription to the service" - or in other words, for the "lifetime" of your subscription, meaning that you won't have to pay extra for support (like you do with self-hosted instances) for so long as you maintain your subscription.

Nothing in the agreement suggests or implies that this applies or should apply to any other use of the word "lifetime" that you choose to infer.

It turns out that the phrase 'Lifetime support' in the screenshot is misleading and is a marketing trick. The word 'lifetime' without the words 'product' or 'license' is associated specifically with a human lifetime.


Moreover, there is support in the form of texts in the customer area, and there is support in the form of presence on this site and communication primarily with other XenForo clients, not with the XenForo team. This option is also disabled.

 

[mjda]

Lifetime support means support continues for the whole lifetime of the user or product without a predetermined end.

You no longer have the product. Therefore there's nothing to support.

 

[MySiteGuy]

I think you all need some customer relationship lessons. Even though this topic may be difficult to understand, your reply makes it harder to understand.

Given your childish deletion of your resources, and your constant negativity towards XF's staff, you have little room to talk.

 

[Ferry]

But you don't have a self-hosted license. How can you get lifetime support if, in the case of a cloud subscription, you get lifetime support as long as you pay? If you don't pay, you don't have a license and therefore no support. Isn't that obvious?