1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Xenforo support is amazing !!

Discussion in 'XenForo Pre-Sales Questions' started by majdi, Apr 8, 2011.

  1. majdi

    majdi Well-Known Member

    Recently I had an issue with my board so i contacted support. Kier agreed to connect to my computer using teamviewer and assisted me with my problem, he connected to my server through ssh and explained everything. support is amazing here, i also remember contacting Ashely and Mike and they both were as awesome as Kier
    when i was an ipb client i tried few times (one every 3 months) to convince them to log into my server and check why i lost 80% of my search engine traffic since i converted to ipb and they never accepted, Kier connected to my machine 2 minutes after i asked !

    and special thank to Brogan, he answered all the questions i asked on this community.

    This is what i call fantastic support (y)(y)
    Markos, boatswife, Puntocom and 19 others like this.
  2. Kier

    Kier XenForo Developer Staff Member

    Glad I could help :)
    akbas, EQnoble, CurveGotti and 5 others like this.
  3. Hornstar

    Hornstar Well-Known Member

    Good support goes along way for user satisfaction and good word of mouth. Props to Kier and team for doing a superb job.
    EQnoble likes this.
  4. a legacy reborn

    a legacy reborn Well-Known Member

    This among so many other things is why XenForo is the future of the universe. Currently the UAAFTPOHA(United Alien Alliance For The Prevention of Human Advancement) is looking into XenForo because they feel that it has the potential to be a significant threat.
  5. Nasr

    Nasr Well-Known Member

    The support is extremely awesome here. I just hope xF doesnt lose this great support when it gets bigger. Keep up the good work guys.
  6. Garamond

    Garamond Well-Known Member

    I concur 100%. The support here is better than anything I've experienced so far. Thumbs up!
  7. Shelley

    Shelley Well-Known Member

    Same here, the support here is amazing. The developers and especially brogan do an excellent job backed by an equally supporting community. A good product is great, but exceptional support is everything and that's what we see here. (y)
    EQnoble and Garamond like this.
  8. Kim

    Kim Well-Known Member

    Brilliant support! :D
  9. Garamond

    Garamond Well-Known Member

    Actually, it has come so far that I'm thinking Brogan is living his entire life on this forum :D every time I log on he is online... lol

    On second thought, that would seem I'm also living my life here... hmmm
    Londoner likes this.
  10. kuyenmotdivad

    kuyenmotdivad Active Member

    Support is first class here thats for sure, they all go out of there way to help...(y)
  11. aculate

    aculate Well-Known Member

    tell me about it... i'm not yet a license owner and i still got great support from Brogan concerning an issue with IPB... that's pretty amazing! (y)(y)
    EQnoble, Londoner and Dragonfly like this.
  12. Brogan

    Brogan XenForo Moderator Staff Member

    That must have been a lucky guess, I've never used IPB :D

    It's also worth mentioning all the others who regularly help out, they are also a huge help :)
    EQnoble, CurveGotti and Kaiser like this.
  13. Ashley

    Ashley Business Guy Staff Member

    We try hard to get questions answered in support of customer and the community. As Paul (Brogan) has said, we also count heavily on the community to help other members and want this to continue. (Big) Thank you to them for helping and supporting. Long may it continue.
  14. Carl

    Carl Well-Known Member

    Come on now - tell the truth ;)

    Dont say IPB didnt try and help you.

    Looks like im going to have to try the support here myself - seen as ive had no answer to a query i posted a few days ago :rolleyes:
  15. EQnoble

    EQnoble Well-Known Member

    http://xenforo.com/community/threads/redirecting-www-to-non-www.14554/#post-191759 is this the post?
    If it is it looks like people have been offering help for days ...jussayin.

    Back on topic here...Xenforo has been extremely helpful as a company and a community to me. They are on top of a million things right now and still holding it down strong. I am about the biggest waste of time when it comes to getting help from someone as I have memory problems due to an injury and have made that a point to let people know because I know I get frustrated when I think people aren't listening to me so I make sure to let them know my position and that I am trying to listen.

    It doesn't matter...knowing I probably won't remember anyways, I constantly have questions generate answers and problems get solved here. I thank everyone here who deals with my (unintentional) lack of focus and everyone who helps one another. If the world worked the way XenForo did...we wouldn't have ignorance in numbers over powering intelligence...and we would all be barefoot :). I like to think of XenForo as bringing humanity back to humans.
    boatswife likes this.
  16. hcmagix

    hcmagix Active Member

    Thanks xF team :D
  17. majdi

    majdi Well-Known Member

    1- i didnt say they didnt try to help, i said they never accepted to connect to my server and check.
    2- if you read the same thread you linked you will find that the topic was closed and my problem wasn't solved. next time read the whole topic before posting :)
    3- my case wasn't the only one, still they refuse to admit having an issue.
    4- i wont be discussing this anymore here because its wayyyy offtopic. if you want to discuss it further pm me.
  18. Sadik B

    Sadik B Well-Known Member

    Also I would like to mention that Jake Bunce is fantastic when it comes to troubleshooting problems. He does an amazing job at pinpointing what exactly may be wrong. If xF can afford him, they should definitely look to hire him.... :)
    Kier likes this.

Share This Page