The problem of course is that phpBB3 is a sinkhole for information. It's not very searchable, not very feature-rich, is terrible with SEO. I'm evaluating XenForo, which clearly has many legs up over phpBB. That is not in contention for me. One of my difficulties is understanding how these dedicated forum platforms have advantages over some of these evolving Help Desk platforms. For example, I'm also looking at something called GetSatisfaction, which is helpdesk software.
I'm wondering if people have opinions on how XenForo might have an advantage over something like GetSatisfaction, and what are features on XenForo that help me foster a better community than GetSatisfaction would?