I have a small e-commerce company that makes some products, and we currently runphpBB3. The forums were intended as a way for our customers to communicate with us, post photos of stuff they've done with our products, communicate with other customers, and of course for us to provide customer and product support. Naturally, our most fervent forum members have even helped us crowdsource some of the customer support now, which has been a huge help!
The problem of course is that phpBB3 is a sinkhole for information. It's not very searchable, not very feature-rich, is terrible with SEO. I'm evaluating XenForo, which clearly has many legs up over phpBB. That is not in contention for me. One of my difficulties is understanding how these dedicated forum platforms have advantages over some of these evolving Help Desk platforms. For example, I'm also looking at something called GetSatisfaction, which is helpdesk software.
I'm wondering if people have opinions on how XenForo might have an advantage over something like GetSatisfaction, and what are features on XenForo that help me foster a better community than GetSatisfaction would?
Thanks
The problem of course is that phpBB3 is a sinkhole for information. It's not very searchable, not very feature-rich, is terrible with SEO. I'm evaluating XenForo, which clearly has many legs up over phpBB. That is not in contention for me. One of my difficulties is understanding how these dedicated forum platforms have advantages over some of these evolving Help Desk platforms. For example, I'm also looking at something called GetSatisfaction, which is helpdesk software.
I'm wondering if people have opinions on how XenForo might have an advantage over something like GetSatisfaction, and what are features on XenForo that help me foster a better community than GetSatisfaction would?
Thanks