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XF 1.5 Why nothing in email bounce log?

Discussion in 'Troubleshooting and Problems' started by Mr Lucky, Sep 29, 2016.

  1. Mr Lucky

    Mr Lucky Well-Known Member

    I'm using Amazon SES SMPT for mail.

    I got a report from Amazon of a bounced post notification:

    Action: failed
    Final-Recipient: rfc822; xxxxx@cc.hut.fi
    Diagnostic-Code: smtp; 550 5.1.1 <xxxxx@cc.hut.fi>: Recipient address rejected: User unknown
    Status: 5.1.1
    So I presume that is an invalid address.

    But nothing shows in the xenforo email bounce log.

    Shouldn't that show all non-deliverable bounced email?
  2. Mike

    Mike XenForo Developer Staff Member

    Was that bounce notification email delivered to the account you have configured in the bounce handler (and have the POP3/IMAP details pointing at it)?

    Note that SES does potentially do some non-standard things as it does/can use SNS for notifications, which we don't process.
  3. Mr Lucky

    Mr Lucky Well-Known Member

    Aha, I know nothing about that, it's not actually enabled. Is that what I need to get bounce log working? I found nothing about it in the xenforo manual, where do I find out how to configure it?
  4. Chris D

    Chris D XenForo Developer Staff Member

    You first need to set up an email account which can receive bounce notifications, e.g. bounce@yourdomain.com.

    That account should be accessible using either POP or IMAP.

    The email address for the account should be added to the Bounced Email Address option in Admin CP > Options > Email Options.

    You should check the "Enable automated bounced email handler" and populate the POP or IMAP credentials.

    Bounced emails will be sent to the bounced address, and then XF will use the POP or IMAP credentials to log in to the account programmatically to process the bounced messages.
  5. Mouth

    Mouth Well-Known Member

    I've never been able to get Amazon SES bounces actioned by XF, despite several topics and a support ticket. Mike's advise then was the Amazon SES isn't supported by XF for bounce notifications.
  6. Jeremy P

    Jeremy P Well-Known Member

    Amazon SES bounces are processed just fine for me. Note that you need "Email Feedback Forwarding" enabled, as SNS reports will not be processed correctly. I am sending email via SMTP (no extra add-ons/relays) and Amazon forwards the bounces to the address configured in XF.

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