Website doesnt allow registrering.

[Mrdiamond123]

Hey there.

My website http://www.archGaming.net, doesnt let my players regitre, it means they don't get the mail, where they have to activate their account.

Has any on you ever see this before, or/and do you know, how ti fix?

-thanks in advance,

 

[Chris D]

It seems you've had this problem before... or is it the same issue?

http://xenforo.com/community/threads/users-not-able-to-sign-up.42647/

You should follow Jake's advice in that thread and provide more details if possible. Such as, are there any errors reported in the Server Error Log?

 

[Biker]

If emails are being sent, and the users aren't receiving them, check to see if your server IP or domain name is blacklisted.

 

[Mrdiamond123]

How do i check that ?

 

[Jake Bunce]

Just process of elimination. Try multiple different email addresses to ensure it's not a problem with one specific address. Check your spam folder. If the email is flagged as spam then check these things:

http://xenforo.com/community/resources/dealing-with-spam-filters.366/

If no email is getting through at all then consult with your web host to examine the mail logs on the server to confirm delivery. Or just setup a different SMTP server:

http://xenforo.com/community/threads/setting-up-google-as-smtp-server-for-your-xenforo.6180/

 

[Biker]

How do i check that ?

There are many sites that can check your IP or domain name against the more common blacklists out there. http://mxtoolbox.com/blacklists.aspx is but one of them.

 

[MattW]

Do you have an SPF / DKIM record set for your server IP address? These are needed more and more now to stop e-mails being dropped by the receiving end.

 

[Biker]

Do you have an SPF / DKIM record set for your server IP address? These are needed more and more now to stop e-mails being dropped by the receiving end.

I can attest to this requirement. Microsoft has made getting removed from their lists much easier recently, but 2 years ago it wasn't so easy. In fact, it was a nightmare. Even after getting the requirements in place, it still took me close to a month of daily emails to Microsoft to finally get removed from their blacklist.

Email is a touchy issue for many sites. And it gets even worse if you send out mass emails to your membership. Get enough of the membership reporting your emails as spam, and you find yourself back on the blacklist again. I constantly remind the membership that they can opt out of mass emails, and if I find anyone reporting them as spam, taking a chainsaw to their membership account will be the least of their worries.