XF 1.5 Warning action: Temporary BAN - Not applying

[CTXMedia]

I set-up a test warning action to temporarily ban for a month after 5 points. I warned a test account to get it up to the trigger points total and no ban.

I tested with Discourage and it worked. I tested with adding to a usergroup and that worked too. But for some unknown reason it won't apply the ban.

Any idea why not or where I should start looking to diagnose the problem?

Thanks,
Shaun

ETA: Modified the action to "Ban whilst above threshold", removed last warning, applied a new one (to take it to 5 and trigger ban) and still no ban. Odd.

 

[Divvens]

We have it set up to temporary ban for 1 day on 4 points, 1 week on 6 points, 1 month on 8 points and permanent on 10 points.

I just entered the desired amount of warning points in the action option and set the temporary banned days to desired amount.

Do you have any add-on thats interfering with the ban processing?

 

[CTXMedia]

The only add-on related to bans creates a thread in the mods room on ban. I've disabled it and it makes no difference.

 

[CTXMedia]

Just to add, I manually banned the same user and it worked as expected.

 

[CTXMedia]

Okay, after some experiementing on other forums I've established that they ban-on-action okay despite having a number of similar add-ons to CycleChat.

So I disabled all of the "other" add-ons I have on CycleChat, set-up a new user, set-up an action to ban (temp 1 week) at 5 points, and gave the user 5 warnings - NO BAN!?

This is in the table - xf_warning_action_trigger



... which looks like it is triggering properly but the user status is NOT changing to is_banned =1 ?!

 

[Mike]

Is the user you're testing with a moderator or an admin perhaps? If so, we block bans on them (which meas then ban record won't be inserted).

 

[CTXMedia]

Is the user you're testing with a moderator or an admin perhaps? If so, we block bans on them (which meas then ban record won't be inserted).

Nope. I've replied to the support ticket with the details you asked for.

 

[CTXMedia]

Mike has managed to resolve this via a support ticket. For other people's interest it seems I'd gone a bit too mad in my warning ban reason phrase and it was exceeding the character limit.

All sorted now.

Cheers,
Shaun

 

[Mike]

We've also made a change to prevent that from causing a problem.

 

[marremp2]

Has this been solved in last XF versions ?
I can't make warning actions working and I am wondering if it could be related to such phrase problem ?
Thanks !

 

[marremp2]

Question : is the points threshold a "strictly greater" or a "greater or equal" threshold ?