However on a recorded call I have walmart telling me that me unlocking my account is authorizing the charge to go through even though the merchant has internally canceled the order previous to the card being unlocked. They also told me that the only way for me to remove the charge immediately was to report my card physically stolen and close my account. I asked them how closing an account is going to do anything other than block my access to their site and got no answer.
They have now told me that I am responsible for a ridiculous amount of money for items that bestbuy confirms will never be shipped. No one from the wm card will tell me anything other than the charge was approved and that it is out of their hands.
Also directly out of their mouth and recorded (verbally disclosed) is that they don't trust bestbuy and will not reverse the charges without bestbuy sending them a fax on an official letterhead stating that the order was canceled ...
Conveniently bestbuy customer service reps/associates are not allowed to send out faxes. This I found out after 9 hours of time on the phone and 2 separate promises that the fax was being sent out "now" and curious while on the call which they lied the second time I asked them to repeat the direct managers fax number for WM that I gave them...the girl insisted I just repeat it and I told her straight up...if you don't have this number in your notes any sane person would not believe you guys did anything but lie to me.
After giving her the number again she hung up on me, this call lasted 56 six minutes before she hung up and the next person I got connected to covered for her saying the calls automatically terminate at 56 minutes which is funny because I spent 2 hours 30 minutes on the phone with them the day before to which the call ended pleasantly as they assured me they had sent that fax.
According to walmart they can not accept incoming email and both companies are unwilling to help. Ass-slappery should not be allowed and should be checked vigorously when stores are big enough to have their own branded credit cards.
If you are from or work in tandem with the fair credit reporting agency, the BBB or the federal trade commission and happen to be reading this...please put these criminals in your cross-hair and stop mistreatment of consumers and protect them from the various fraudulent and deceptive business practices of Walmart and Bestbuy.
A similar problem happened to me with Comcast and Citibank, the difference is Comcast acknowledged the problem (order form glitch causing multiple charges) right away and when I contacted citibank the charges were not just reversed, they were taken off the account like they never happened and they fixed their own stuff internally, they didn't try to blame me like walmart credit card did, nor did comcast lie to me like bestbuy did twice.
Think twice before shopping bestbuy or walmart and avoid them if you can. Based on what I have seen the people of walmart now work for walmart and they will bankrupt your children's future for the mere chance of higher returns.