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XF 1.5 Users see's all videos cut in half

Discussion in 'Troubleshooting and Problems' started by Huskermax, Sep 27, 2016.

  1. Huskermax

    Huskermax Member

    I have so far just one user that has a Macbook pro and safari browser. He sees all videos posted cut in half. I have no other complaints on this so I would think it is on his end. Has anyone else had this before and any suggestions I can pass on to him to get the issue fixed? See screen shots.

    Screen Shot cut in half videos.png
  2. Mike

    Mike XenForo Developer Staff Member

    What site is that video embedded from?
  3. Huskermax

    Huskermax Member

  4. Brogan

    Brogan XenForo Moderator Staff Member

    Mike means which media site.

    And are you using your own custom media bb code or an add-on?
  5. Huskermax

    Huskermax Member

    Not sure on the media site. But it works for other users and we do use the s9e Media BBCodes pack 20160921 pack. This is the only guy having an issue. I would be hearing it from users if everybody or more then one was dealing with it. This guy says it is all videos no matter where they come from. Even Xenforo supported like youtube.
  6. Brogan

    Brogan XenForo Moderator Staff Member

    If it's related to that add-on, you will need to post in the add-on thread explaining the problem.

    Otherwise, if it's a single user, then it's likely a local/browser issue which they would need to resolve at their end, possibly by hard refreshing the browser cache.
  7. Huskermax

    Huskermax Member

    So far it is just this one user. I will tell him to dump his browser cache.
  8. Mike Creuzer

    Mike Creuzer Well-Known Member

    I've seen this before, I think its intermittent based on the browser and the way the media is served.
  9. Huskermax

    Huskermax Member

    Do you know how they fixed it? I told the guy to dump the cache that @Brogan suggested. I have not heard back on that one yet.
  10. Huskermax

    Huskermax Member

    The dump cache that @Brogan suggested has worked per the user. Not sure what caused it to do that but user states videos are all normal.

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