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XF 1.5 Users see's all videos cut in half

#1
I have so far just one user that has a Macbook pro and safari browser. He sees all videos posted cut in half. I have no other complaints on this so I would think it is on his end. Has anyone else had this before and any suggestions I can pass on to him to get the issue fixed? See screen shots.

Screen Shot cut in half videos.png
 
#5
Mike means which media site.

And are you using your own custom media bb code or an add-on?
Not sure on the media site. But it works for other users and we do use the s9e Media BBCodes pack 20160921 pack. This is the only guy having an issue. I would be hearing it from users if everybody or more then one was dealing with it. This guy says it is all videos no matter where they come from. Even Xenforo supported like youtube.
 

Brogan

XenForo moderator
Staff member
#6
If it's related to that add-on, you will need to post in the add-on thread explaining the problem.

Otherwise, if it's a single user, then it's likely a local/browser issue which they would need to resolve at their end, possibly by hard refreshing the browser cache.